Enterprise Rent-A-Car

It started with the Enterprise employee who picked me up from the auto repair shop and ended with the Enterprise employee who dropped me off at the same auto repair shop one weekend later. The customer service was stellar! Every Enterprise employee that I interacted with during my rental Oct. 23 — 26, 2015 was prompt, professional, efficient, and determined to make sure that my car rental experience was the best it could be.
I have been renting with Enterprise about once a month since 2012. The employees at this branch excelled in their performance.
Thanks to all of you ladies and gentlemen!

The parking lot is small and during my pickup & drop off times (first hour open on a Saturday & 5 pm on a weekday) crowded & slightly awkward to navigate. But the staff handled the congestion well.
4 stars for the exceptional staff. On Saturday at 9 a.m. (March 14 2015) one gentleman handled the desk and phones alone. He had a long line but never lost his pleasant calm, and juggled routine reservations and problem-​solving well.
I’d love to give the place 5 stars, but the place was understaffed on Saturday. I didn’t mind a 15 – 20 minute wait for a reservation made well in advance, but there were those who I’m sure did, and while the place runneth over with staff to handle the weekday crowd, cars were being turned in, cleaned and checked out again immediately, which made me think that a couple of people calling in to extend a reservation would have left some of the folks waiting in line waiting a longish while for a vehicle.
Overall, the staff was great and I’ll use them again. But plan in a bit of wait time, just in case.