Clemmons Carpet Company

I’m new to Unilocal but have been dealing with Clemmons Carpet for about 5 years now as I own a couple rental properties in the area. I’ve known this company to be reliable, priced as good as anybody outside of Dalton, GA and the fact that the owner and his Father are stand-​up people keeps me coming back to do business with them.
I first gave them a job of mine back in 2010 and it was a big one. Hardwoods and carpet throughout with a tight timeline to get this accomplished. Clemmons Carpet beat the next best price by $ 780+ and also came back out a week after for a follow up to make sure we were happy.
I’ve seen worked with them on about 15 – 20 jobs and had a great experience every time. The only hiccup we had was during a job I was pressing to get done back in 2012… The Clemmons Carpet crew came out to a property at 11:30pm on a Thursday night to get finished up so I can show on Friday morning. The key I had given them would not work but instead of going home for the night they reached me and we got it all worked out. They finished up around 4:30am and the property rented the next day. That is customer service at it’s finest.
All I can say is Great People, Great Flooring, Great Prices and the owner even bought me lunch at a local Mexican Restaurant a couple months ago.

Wow, what an experience. I won’t use this company again, for anything. I waited and waited to have carpet installed in my entire townhouse so I could put it on the market. I kept getting excuses like «oh the carpet didn’t come in today, it will be tomorrow». Everyday, a new excuse. There was plenty they could have done while «waiting for the carpet to come in» such as ripping out the old carpet, installing the padding, installing the new bathroom floors, etc. I felt like they were putting other jobs ahead of mine, and that is what upset me the most. That plus the excuses I got everyday. Every day they delayed installation, was another day my home was not on the market. That cost me money in the long run.
While installing the bathroom floor, the installer broke the toilet, which was less than a year old. I insisted they replace it with the exact same toilet, which they did.
Positives: First, when all of the flooring and carpet was installed, it looked great. They did a good job once they finally did the job. Secondly, they had the new toilet in place in less than 24 hours. And lastly, they gave me a fair price. But, that doesn’t make up for all of the negatives. There are dozens of other carpet places I can go to without all that hassle.