Yankee Plumbing & Heating

Yankee did a lot of plumbing and gas work in my house this spring. We did an extensive re-​model, adding a bathroom and completely gutting the kitchen. I’m not sure there was a single plumbing project that did not have to be re-​visited multiple times. They installed the gas line for the stove in the wrong place and had to move it, hacking up my new floor and cabinets in the process. They used very cheap fixtures. After the brand new toilet was installed, it ran constantly. Now, just months after they installed the kitchen sink, I have discovered a leak under it. I am very disappointed in their work.

We did a kitchen & bathroom renovation last summer and found ourselves scrambling for a plumber after our initial plumber came back with an updated quote way out of budget. Called around and everyone was not available for 2 – 3 weeks. Could not handle this setback so we were ecstatic when we found Yankee… who came over THAT DAY to evaluate the project.
They gave us a fair quote which was the most reasonable of anyone we found. AND STUCK TO IT. Despite some additional unexpected expenses. They showed up each day on time (7:30am), worked extremely efficiently, were very professional, and finished the job within 2 days — even our contractor was in awe. Additionally, all of our phone calls were returned promptly; secretary was very friendly and responsive.
Since they were so wonderful with the plumbing we actually had them do the heating as well. Equally satisfied with that work.
Can’t say enough good things about them. I actually think they were the highlight of our renovation (if only our electrician had been as reliable…).

Called about a big old lake of water in our basement. Suspected that we’d have to replace our water heater. I called several plumbers but they were able to come immediately. They did and only had to replace a valve. The guy was in and out quickly – very professional. I appreciate the honesty about what needed to be done rather than replacing my whole tank.

BE PREPARED TO GET SCREWED ON LABOR $$$
I purchased a gas range last week and needed my existing gas line extended up to my kitchen. Called around and decided on Yankee because of their reasonable $ 80/​hr labor rates.
Two guys arrived at 10:30 as planned and got to work immediately. They worked until about 11:15, at which point one of their tools broke on my front lawn, they spent the next 30 minutes or so fixing it. At 12:00 they told me they needed to go pick up parts and would return in 15 minutes to finish up. An hour later, at 1pm one man returned and had the job wrapped up. I was very pleased with their work, my stove work great.
I just got the bill yesterday, they billed me $ 315 for labor! 1 hour for 2 techs @ 115/​hr and 2.5 hours for 1 tech at $ 80 hr. They spent a max of 2 hours installing my gas line. I called about this and was given a line by line explanation with no help. Should have been $ 200 for labor, max.
BEWARE of RIDICULOUS labor charges.
To anyone at Yankee… if you wish to resolve this issue, I’ll remove this and my other reviews. My name is Peter Jewett, you should have my number on file.