Westgate Bowl

Winona Bowl let us down, horribly and without apology. Kicked us out because we weren’t with a group of WSU students that apparently reserved the whole place. However, I previously called and asked about lane availability and was assured to come right on over-​that there would be room for us. I did. They waited till I was there to kick us out in front of everyone bc we «shouldn’t even be in [there] if we’re not Winona State.»
I assumed Westgate would be full so I didn’t initally even try! After being failed by the smaller guy, Winona Bowl, Westgate was my last hope! I get there, it was packed! I knew it. But I go up to the counter. The guy, Zach, sees me and says, «Just one second please.» I waited and he says, «Hi! Welcome. What can I do for you?» I said, «We just got kicked out of Winona Bowl for no reason bc I’m not a student. I am a law student, but not a WSU student. Please, we just wanted to bowl one game. Do you have ANYTHING available.» «Oh. Not at the moment but I can take your name. It might be 10 – 15 minutes.» «Ok, I said, „That’s fine. I’ll wait.“ I went to notify my little sister that we’d need to wait but that we could stay. I turned to head back to his counter and he was coming to look for me. „We have a lane for you right over here!!“ „Wow,“ I said, „Already? That was fast!“ „Yup. Here ya go!“ We all then went to get shoes turned to head over to bowl. He said „You gals have fun. Anything else we can do for you, please let me know. I’ll be right up here.“ It was so busy he had to yell. lol „Thanks so much, Zach?,“ I yelled back, as I looked at his name tag. He looked down too but then back up when he heard his name and smiled, „Yea.“
“Zach,… I’m gonna Unilocal you. I want everyone on Unilocal to know how you saved our night!» «Ok,» he smiled politely. (I don’t think he believed I would actually review HIM.) My sister yells from the lane, «Come on~what are ya scared. You are so going DOWN.» I rolled my eyes at her on my way to go get a ball. …(And so, we bowled, laughed, cheered, and I DID go down, she mopped the floor with me.) lol
Thanks, Zach. You RoCk!!! You’re kindness changed our night. No wonder you are always busier at Westgate. Your owner probably cares that you actually know how to treat people. You have won my business every time from here on out. Owner of Wesgate, thanks for the GREAT hire. You entrust your business’ reputation to ZACH on busy nights that you are not there, as he is the first one people converse with when they go to the counter. He represents you and carries you well. You should be proud.