Integrity Appliance

I was referred to Integrity Appliance by Home Depot since I have the extended protection plan. It was a nightmare dealing with the staff there. Jose and Alex were extremely unprofessional. José even said that «life is unfair sometimes» when I expressed frustration that their technician did not diagnose the problem correctly the first time. It took a month for my fridge to get fixed. I was close to calling my own repair guy and paying the bill myself. Do not waste your time with this company.

My warranty company scheduled me with them. I had to wait forever for an appointment. When the tech came he said he would have to order a part and they w/​be in touch to schedule to do the repair. Apparently it was under the LG/​manufacturer warranty, so they couldn’t do it (not authorized), but they didn’t even call to let me know that the warranty company would need to be notified to schedule someone else/​different company… I guess it wasn’t going to be their deal so why even call the customer and let them know? Irresponsible!

I would consider using another service provider. Integrity Applicance has no word. They do not honor the 4-​hour windows. If you are a stay at home Mom with nothing to do, give them a chance. If you have a busy life and need a dependable, reliable service provider, I suggest you look elsewhere.
Art and Alex were not helpful and were actually sarcastic on the phone. Shame on them … what company is this?

This place is AWFUL. Apparently Home Depot uses them exclusively for all LG products. They schedule 4 hour time blocks to come out for repair service. Even if you tell the Home Depot rep what part is needed to repair your item, the technician will never come out with the part that is needed, so expect at least 2 trips. Even if you get an appointment set up with them they can still cancel and say they are coming the next day because they don’t have enough techs. The list goes on with this company.

I was referred to them through my warranty with Maytag for my washer and dryer. I usually am referred to another appliance repair place, and haven’t had any problems with the other repair shop.
I called Integrity to confirm that they would be able to move the dryer, because it’s stacked on top of the washer. The other shop has never had a problem with this.
The guy from Integrity said that it would be $ 120 extra because it’s not part of the warranty plan. We checked the plan, and there is nothing in there that indicates that we must pay for an extra technician under the circumstances.
I asked the guy on the phone to keep the appointment, just in case we can’t go with our old standby. And after I was able to get an appointment with our old standby, I called to cancel my appointment, but he had already done so, despite me asking him not to.
I don’t think Integrity Appliance has any integrity, and they sure don’t have much in the way of customer service. Avoid.

This company does not know the meaning of the word INTEGRITY.
They have 6 complaints against them lodged with the Better Business Bureau and an F rating.
They have terrible reviews on Unilocal,Google, Kadzu, Yahoo and other sites.
They were sent by Home Depot to my house to repair my LG washing machine. Two Russian men turned up and were so aggressive, rude and insulting I asked them to leave my home and forget the repair. They ignored me and I had to ask them 3 TIMES to leave. They were looking about the garage asking about a motorbike stored there and ignored my requests they leave.
I have contacted my local Home Depot store where I bought the appliance to make a complaint about this company, and I also left a complaint with Corporate Home Depot.
DO NOT LET ANYONE FROM THIS COMPANY INTO YOUR HOUSE.

The sad irony is that integrity is one of the first things this company lacks. Our washer has not worked properly for months now (stopping mid cycle, having to stand by the thing and turn the dial every 5 minutes just to keep it going). Repair people have been sent from this company several times already, and it would work for a few days and then stop working again. Finally, the last repairman said that there was nothing else he could do, and that it would probably have to be replaced. He left us some sort of receipt with his assessment that said it wasn’t working, and told us that they’d probably have one of their advanced technicians come out, and if he couldn’t fix it, we’d probably get it replaced.
We called Integrity; they scheduled an appointment; and come appointment day… first thing in the morning they say the tech is running late and they’ll call us back. They don’t call us back. So we called closer to noon and another person said that they don’t have us down for an appointment (this has happened in the past too). Someone named Carlos (who we have spoken to on past occasions) got on the line and said that the last repair person said the washing machine was working. We told him this was not true because we had documentation from the repair person in his own writing that it was «not working» — which means… it’s not working. He then said it’ll cost us $ 75 to have the technician come over (which they never mentioned to us up until this point). He then told us a bold faced lie when he said that he never told us about sending a technician over. That’s interesting since we knew the technician’s name (David). Why would we know his name if they never told us about sending him over? After that exchange it became clear that we were going to have to get the insurance company to have someone else take care of this.
My advice to you is that if your insurance company contracts out the repairs to Integrity, immediately ask for someone else. After writing this review, I will also advise the insurance company that based on this experience we would recommend not contracting out any more work to Integrity. (Although I do feel sorry for their employee repair persons. They seem nice enough… maybe they need to start working for a different company that doesn’t make them look bad.)

This company was recommended by LG for repairs to my washing machine & dryer. They charge a $ 75 trip fee which is fine as this is to be expected. They showed up 30 minutes late which was not good, but at least they called to warn us. They diagnosed the washing machine problem instantly (door gasket had a nail in it) which was the only good part of the visit. They wanted $ 150 for labor and $ 85 for the gasket. This seemed a bit high, so we quizzed the repair tech about their hourly rates. He said that they charge based upon the type of repair rather than by the hour. This was still a bit fishy, but he seemed to know what he was doing, so we OK’d that repair. Before he got started, we turned our attention to the light being out in the dryer. He took a quick look and then told us that he would have to charge another $ 75 «trip charge» to diagnose that… This seemed ridiculous to me considering that he had already made the trip and I had just authorized a $ 235 repair. We told him to cancel the repair on the washer, paid him his $ 75 trip charge and sent him on his way. The end result was lost revenue on the part of «integrity» since they would have made more money had they even tried to be flexible with the dryer and a customer who is very unhappy with them and with LG for recommending them. The next time I go appliance shopping I will be unlikely to choose LG thanks to Integrity. I looked online and found the part for $ 55 as opposed to $ 85 and instructions for the repair, which is a tad more complex than a basic repair, but straightforward nonetheless. I hope that they enjoy their $ 75!

Update —
Came on time, fixed the dryer (it was a minor error). Seemed like the work mattered to him, and I would call back again if I needed an appliance repair.
This is a review in progress:
— My LG gas dryer is malfunctioning, and I found Integrity Appliance through the
web site.
— They answered the phone quickly and were very courteous and professional. They were able to schedule a repair call 48 hours out from my call, which in my experience in LA is pretty good.
— They explained that there is a $ 75 fee for making the service call, but that if a repair is needed, the fee would be applied to the repair cost.