Edwards Florist

This review is purely based off phone customer service.
I just placed an order for my boss. Chose Edwards based off proximity to delivery address, and reviews on Unilocal.Of course, after I placed the order, boss man says he wants it from a specific florist.
Called five minutes after ordering to cancel. The guy never took the time to inquire as to why I was cancelling, in order to take a salesman approach and see what he could do to savage the order. Immediate sigh, auto-​ton robotic approach, short responses, and immediate hang up after info obtained/​before I could ask for a confirmation to be sent.
He basically ensured that, if boss man’s chosen florist can’t come through, I’m going out of my way to find another back up… and took time I didn’t have to post this review.
Good arrangements or not, poor customer service is a lose move every time!

The Best Florist on the NorthShore.
I have sent the most magnificent arrangements for Birthdays, Anniversary, Thank you and «I Love You.» We use them for all of the dances. My son’s dates always have the most beautiful wristlets. Their outdoor plants are as wonderful as their arrangements. They grow their own geraniums. I receive compliments on them all summer long. Nancy and David are a joy to work with. If I had a wedding to plan, they would be it! Outstanding!

I have had Edwards prepare arrangements for special events and have bought gifts from them.
They really have a knack for beautiful flowers. Don’t let the Winnetka address mislead you — they charge decent prices for the quality of the work.