Midwest Heart Specialists

First, Midwest Heart Specialists have numerous offices. Be SURE the review you write and read about is for the location and physician office you are considering.
That said I have been going to the Naperville office for at least 20 years. While I sometimes find the desk staff less than 5 star, I am there for the quality medical care I receive. The two times I had «administration» problems, they were handled thoroughly by the practice manager I requested to see. Since they have merged with Advocate Health, I have traveled for several years to see my physician in his new location at Lutheran General in Park Ridge. Yes, it’s a trek (I live in West Chicago), but he spends more than enough time listening and discussing medications, etc. And he has given me a name of one of his closer colleagues if I want to change or have an emergency.
So my advice is, choose your provider individually based on his/​her ability to meet your personal situation. Don’t judge the entire group by one physician. Yes, the office staff is important, they represent the practice. Provide constructive comments to the manager if the problem is excessive. But remember that your review should be clear who and where you are reviewing.

Office staff is generally cold, Phone switch will disconnect while waiting long time on hold.
My cardiologist was OK if you don’t mind paying $ 170.00 for a 5 minute appointment which is required at least once a year to maintain a prescription refill which I can get from my primary care physician. I think I’ll try another cardio group.

I visited here once each in 2009 and 2010. The office staff was incredibly rude. I am deaf and when I arrived for my first appointment in 2009, I was turned away because I did not bring a sign language interpreter. First of all, I do not need an interpreter! Second of all, it is not my responsibility to hire an interpreter – it is theirs. I told them as such and they rescheduled me with promises that they would hire an interpreter (they did).
Before my follow-​up appointment in 2010, I tried to call them on the relay service to remind them that if they required an interpreter, they had to hire one. I was hung up on and called an «a**hole» by the person at the office. My husband called them for me the next day and the manager he spoke to apologized and said no, no interpreter is needed this time.
When I showed up for my appointment the manager approached me as I sat waiting and said I had to leave because I did not bring an interpreter. I do not get angry easily but at that moment I saw red. I left in a huff and have not been back since.
I am supposed to see a cardiologist each year but I have not seen one since 2009. I am looking for one right now and came across the Unilocal reviews of this particular office so I have to add my two cents.

Good luck if you don’t die waiting for test results or a return phone call. Worst run medical office ever.

I came here for a pre-​employment check referral. My resting heart rate is very low, so my primary care physician and potential employer doctor decided to refer me to this office. I was referred to Dr. Discher, but he was unavailable for the dates I needed, so I was then referred to Dr. Pyka.
The staff is excellent. Everyone was nice, and I never waited more than 10 mins for my appointments. I am going to wait and possibly change my review to a 5 star, but I’m waiting for some final factors.
So far, I’ve checked out with no issues. Their location is inside CDH; the place is the Taj Mahal of hospitals.

Avoid this office… not only are the doctors uncaring and unfeeling the office manager is no different and the nurses and PA’s are even worse… horrible, horrible I gave this excuse for a office 4 try’s each one a greater disappointment than the last.