New England Veterinary Center & Cancer Care

I initially came to this veterinary office for an emergency care for my dog that wasn’t doing well and approaching to his death– this was on a weekend when they had the emergency/​weekend vets on call. I was truly impressed with their compassion and easiness to work with– it convinced me to resume my business with them for the two remaining dogs that I have.
However after going there three times for routine care/​vaccinations– it became very clear that the weekend/​regular vets were two different species– the regular vets were terrible, inconsiderate, rushed through everything and making unnecessarily (and very expensive) recommendations. I became displeased with this office (and I’ve been to variety of vet offices over the year– I’ve never been dissatisfied with any of them until this one)
This are two examples of many mores of why to not to go to this clinic:
** one of my dog got serious allergic reaction to several vaccinations– had to rush her to their emergency care at midnight– the office had the nerve to ask me what was causing those allergy reactions and what type of vaccinations she got– this was only 7 hours after they saw her and everything was on file.
** recently when I went to pick up the files for both of my dogs to be transferred to another vet office (which absolutely rocks and totally made me at peace about my pets care– Veterinary Specialists of CT in West Hartford CT)– they only gave me three sheets of my dogs cares in the past 7 years– I’m one of those people who keep meticulous records and I asked them about the other paperworks that I gave to them… They were incrediby rude and said that everything is scanned in the system– I asked for the hard copy folder and they replied. We don’t do that any more– once they’re scanned– they’re destroyed. I’m just glad that I have the originals with me at my place– but if a vet office doesn’t have seven years of medical history for my pet on their file– that’s a concern!
As I’ve mentioned– their weekend emergency care team are great but it’s unfortunate that the week regular staff are terrible and inconsiderate… Please please choose other wonderful vet offices in the area instead of this office!
** This is a duplicated post because I noticed that NEVCC has two different Unilocal review sites**

These guys are not top notch nothing !! Cancer center my ass! Our cat which is like our son not just any cat was loved more than anyone could imagine and was only 8 yrs old. Over the weekend and after being in this hospital a month ago for treatments of ear mites we mentioned his belly area and they said he was fine looked in good health the next month his belly is full of fluid and now they say he may have cancer so they gave us medicine that after getting a second opinion said that giving that medication made it actually worse ! And so we had to make that tuff decision cause there was nothing anyone could do my wife and I are devastated and grieving like no other that being said if this was caught a month ago and wait not to mention he was there before that as well for an injury yet still picked up none of this my beautiful sons life could have been saved but of course they cover there asses by saying no way of knowing he was fine ya right if we got to his fluid sooner he would be sleeping along side of us still bringing the joy no matter how bad our day was and now he is gone and the void is now a massive hole in our hearts. In closing here please if you love your animals we have great instincts and we know our pets demand they do extra checks and don’t look at the money part which can always be made back but not a living being once it’s gone it’s gone good luck to all my animal lovers !

My cat suffered an embolism that paralyzed his hindquarters on a Sunday night and this was the only facility nearby that was able to treat him. On a Sunday night, they had a doctor available and saved his life. My cat was there for two days and received exemplary care. They performed comprehensive tests that led to an accurate prognosis and made the decision not to euthanize at the time clear. In addition, the staff was very accommodating when I stopped by during those two days and brought him to me in a private exam room for visits. They gave me detailed instructions for his care when I brought him home and supplied the medications on site.
Today, my cat has regained almost complete use of his hindquarters and I attribute that entirely to the care he received here. Both Dr. Porter (who received my cat during the emergency visit) and Dr. Berkwitt (who supervised his follow-​up care) were extremely professional and had good bedside manner. The staff were also able to refer me to a pharmacy that mixes suspensions of his medications in tuna and chicken broth (because anyone who has tried to feed a cat a pill knows that’s not a battle you’re going to win). In addition, the follow-​up visits were free of charge and Dr. Porter took time out of his schedule to come see my cat during his last checkup with Dr. Berkwitt, which really showed that the staff is invested in caring for your pet.
I won’t even complain about the cost because they were upfront with the estimate, and quite frankly, the total I paid was significantly less than the high end estimate I received. It wasn’t cheap, but for care of this quality, it’s worth the price.

This is our regular vet for my dog and I am finally at the point that we have to change facilities due to their lack of responsiveness and all over treatment of patients. I had to call today for a prescription for my dog and was told at 9am that the vet would call me back in an hour, I then called back at 2pm and had to leave another voicemail and when I called again at 4:30pm I was told that the vet was gone for the day. Unfortunately, this is common practice at their office and after 3 years I’m fed up with their lack of caring. It is so upsetting that a vet’s office would treat their clients this way. My dog is part of my family and I need a vet and office that truly cares and knows me and my dog. At this office I feel like just another number… Would not recommend this office to others!

After our family cat came down with cancer we found this place. Dr Masloski was the lead on our little buddy’s case. The only negative was I was miss quoted the procedure originally and being a sales professional that was a bit of a problem for me. We were able to work something out in the end on the price of the very expensive exploratory surgery. We got another 6 months with our furry friend before the cancer came back and claimed his life. We had such a positive overall experience that we bring all our animals to this facility for regular care. With includes 3 cats and two rescue dogs. The level of care is top notch, and the facility is always extremely clean. They have 24hour emergency care, they do take walk ins but you will pay the emergency price. I have yet to be disappointed with any service I have received.

We brought our cat here for their emergency services. We were able to get in quickly, however we did sit and wait once in an exam room for about 45 minutes before finally asking if we had been forgotten. We were helped shortly after that. All of the staff members that we worked with were very nice, I can’t remember the name of the vet who we saw, but she was extraordinarily compassionate when explaining what was wrong with our cat and when we made the heartbreaking decision to put her down she was so nice and gave us all the time we needed before moving forward. The situation was still horrible, but the vet we saw made it a little more bearable. I think they were a tad more expensive that other places, but when you need emergency care you’re going to pay for it.

My dog, Uisce, is a patient of an animal hospital in the Boston area. My husband and I relocated to the CT area and have been looking for places to transfer his care. Unfortunately, Uisce had acute neck pain, was crying/​yelping in the middle of the night, and could not wait the 1 – 2 weeks to schedule a «new patient» appointment. I found New England Veterinary Center & Cancer Care, had his records faxed to them, and called prior to coming in for an emergency visit.
The receptionist and assistants/​vet techs I spoke with were professional and friendly. The vet who examined my dog was the complete opposite. She walked into the exam room and (before introducing herself) said, «what brings you to this Emergency visit, an emergency I would hope.» I began to explain Uisce’s past medical history and more recent events, and said that his neck pain was getting worse. She looked at me and said, «I’m not sure worser is a word.» She proceeded to examine Uisce in an unorganized manner, startling him and then jumping backwards every time he moved (which made him even more nervous). I offered to help hold him. When she went to examine his neck, he tolerated her flexing and extending but started Unilocaling when she rotated side-​to-​side. She then said, «it looks like the muzzle is bothering him more than anything.»
All in all, the facility is beautiful and the assistants are professional. The vet provided appropriate care and was obviously an intelligent provider. Her bedside manner left me feeling disappointed and bad about bringing Uisce in. I will not be coming back here because of this.

80 hours, 4000 miles, 20 days later, and our Kobi is celebrating his 13^th birthday today feeling fine, and looking forward to being cancer free! We cannot say enough about the dedication of the staff and doctors. The Radiation Techs are angels. It wasn’t cheap, but well worth it. At this time there are only two options for radiation in Connecticut if your pet has cancer — here, and The Veterinary Cancer Center in Norwalk, (also a terrific facility with terrific staff and doctors). Logistics steered us to Windsor, where Kobi met his guardian angel, LuAnn. We will be forever grateful to her, Ashley, Kathryn Ann, Melanie, and everyone else there who helped make a trying time more bearable.

We found this Vet at 2300 in a bit of a panic. Our beloved pet had, just that day, been discharged from another Veterinary Clinic presumably doing ok only to become VERY sick. We found them based on our previous vet’s suggested posting on their site. I have to say, I personally, was very pleased with the care and concern of both Vets that saw our pet. We had numerous tests and eventually procedures performed on our dog. We were called with the lab results that night that were emergently drawn, and following a second set of X-​rays for her that day, we were called with the results of them as well. They kept her as comfortable as possible and were… open and as gently honest as can be regarding her condition at all times. When she took a turn for the worse, they were quick to notify us and Dr Mizlowski was beyond kind in explaining to us the options available. We were allowed to spend whatever time we needed with her prior to having her put down.
Days later we got the sweetest most heartfelt card from Dr Mizlowski offering condolences. I was very pleased with the service we got from this Center and would use them again for emergent care without hesitation and highly recommend them. I can only vouch for those services, but would imagine that the other services they provide would be comprable.

I had to come to this office cause my dog needed stitches n it was a weekend so all other offices we’re closed. it was late night and the nurse that let us in n helped us was nice but then came in dr. Michael. she was extremely rude and was not good nor compassionate with my dog. she made me feel very uncomfortable and uneasy about trusting my dog in her hands. she seemed to have an attitude n feel that she felt she could take advantage of me just because I look young. they tried to get my dog to stay over night which I didn’t feel necessary cause it was a minor wound. they told me it would take two hours or so n I said I would stay, it ended up only taking half hour at most so they lied to me trying to get me to leave my dog there. after surgery dr Michael came in with an attitude n made it seem like we we’re bothering her being there. she told us our dog had been finished n the vet tech would bring her in once she was up n able to go home. about two mins later the vet tech brought in my dog who was still out of it and couldn’t even stand up cause she kept dosing off. it was kinda like a f u to us cause we didn’t want her staying so they could rack up our bill. their advice to us was just keep poking her in the car to make sure she was still breathing. I do not recommend bringing ur animal there. I complained to the person who referred us n they had said they spoke with the owner n never once did I hear anything back so obviously the complaints aren’t new to them n they just simply don’t care. the place was very unprofessional n unwelcoming.

Upon the recommendation of our regular vet, we took our seriously ill Golden Retriever to NEVCC and couldn’t have been more disappointed. After being ushered into a hot and smelly room. the vet assistant took our dog’s temperature, but never bothered to weigh her or check any other vital signs. Later in the visit, my husband and I were expected to lift our 81 pound dog onto their scale by ourselves. Dr. Katz came into the room, never bothered to introduce herself, avoided all eye contact, had minimal interaction with our dog and acted as though she couldn’t wait to get out of the room. As health care providers, my husband and I were extremely disappointed in her her lack of communication and empathy. The vet tech returned to the exam room for a very hard and calloused review of the projected costs ($ 3300 — $ 5700) of the hospitalization and surgery. We did decide to have our dog admitted overnight for observation and a surgical consultation in the morning. After driving home and reflecting on our poor impression of the place and our less than stellar interaction with the tech and the vet, my husband went back the following day and brought our dog home without the surgery. Despite the additional charges we incurred we took her to Bolton Veterinary Hospital where the care couldn’t have been any better! She had her surgery there the following day and is recovering nicely.
The one good comment I will make is that when I called NEVCC to complain to the office manager, the medical director took my call and seemed to be genuinely interested in what I had to say. I could never recommend them and I certainly wouldn’t wish anyone to have Dr. Katz or that particular vet tech take care of their animals.

We found a very young stray cat and he did very well for three days. He then became very lethargic and felt very warm. We took him to the closes emergency veterinary clinic which was New England Veterinary Center and Cancer Care. Our new kitten was running a temp of 104 and not doing well. They took us right in and placed our kitten on antibiotics and IV fluids. He stayed for three days and returned to us with antibiotics to give at home. He recovered completely and the charges were reasonable for the amount of care he received. I would recommend NEVCCC to any pet owner that needed emergency care.
VEL