Pretti-Pet Inc Baltimore

I was so dissatisfied with the treatment I received for PetsMart groomers, I contacted Pretti Pet for my dog’s next appointment. They arrived on a snowy Tuesday morning as scheduled and did a great job with my cockerpoo. Although my dog is hyperactivity, Lisa did not appear to be disturbed, unlike PetsMart. I will plan to use Pretti Pet regularly. I would give them 5 stars but they arrived late.

My family sought out a mobile grooming service for our shy cocker spaniel/​shih tzu mix and received a recommendation for Pretti-​Pet. The first couple of grooms by Lisa were good, but the last was awful. She took less than 20 minutes (and I am cushioning the time in case of watch error) to allegedly cut, clean, and trim the nails of our dog. Our dog, who normally gets a trim and some shaping around her face, was quickly shaved to the point of actually cutting her skin on multiple parts of her body. What was left of her fur did not appear to have been bathed. She looked like a giant rat. It took two weeks for the cuts to heal and over two months for the fur to grow out. The Pretti-​Pet manager responded quickly to my call of complaint and offered to provide a free cut from another groomer at Pretti-​Pet, but my family has opted to go with a different vendor.