Winchester Wellness Centre

I’ve been going to Svetlana ever since I purchased a Groupon for microderm over a year and a half ago. My review is for the microderm, the facial, and massage.
I love coming to Svetlana’s little spa. It’s cozy, soothing, and YES its small, but this is what I like about it. The larger establishments I have been to are cold and uninviting, which makes it a bit harder to relax for me.
Her prices are so reasonable that I don’t see how people could go elsewhere. Also, she is knowledgable, friendly, and truly does seem to care about her clients.
My boyfriend has also received some treatments from her — we sometimes head over together. Highly recommend!

Your body will thank you!!!
As soon as you step inside the door you know you have entered a special place.
I came to the Spa after a stressful day at work and after Svetlana’s massage, my muscles were singing from pleasure and my skin was nice and smooth and looked luxuiriated after a facial I got at the Spa.
Wonderful place, everybody were very nice and friendly, from the owner to each person I met there.
It was extremely easy to make a reservation online.
I felt 20 years younger and totally relaxed after I got massage and facial in the Spa.
It was the best massage I’ve exprienced anywhere, including massages I got in Europe, where Spa treatments are Europeans way of life.
The prices were great and I think that Svetlana’s hands were made from gold.
I am definitely going to come back and I’ve already bought a few gift certifictes from this place for my mom and daughter and my friends.

I love Svetlana! I have had a facial that was so relaxing and am now doing laser for my full leg with her. Her prices are the best around and i am very plased with the results so far! She is accomodating with scheduling and very sweet. I highly recommend going here!

OMG! Svetlana is the best massage therapist around! I’ve been going for professional massages for over 10 years and she is by far the very best. She knows the exact amount of pressure to apply and when she adds the hot stones on my back I know just how amazing she is. After going to her for massages, I started to go to her for facials and now I’ve gone for microdermabrasion and she is wonderful. Not sure if I could live without her services now that she has spoiled me so much!

Terrible terrible terrible.
The worst attitude among any kind of business owner I have ever seen. With that attitude and rudeness it was hard to believe that she was the owner.
Started with a bad and extremely confusing and slow website and hard to make appointments. When I was able to make an appointment and reached there, I was spoken to very rudely for selecting a wrong kind of massage. I of course did not wait for a massage after such a «warm» welcome. From what I could see, the place looked dark and unclean, little scary too.
I would not refer it to anyone ever.

Svetlana does an amazing job with her microdermabrasions. She is very thorough and her prices are very reasonable. She also does the face, neck, and décolletage for one price.

Svetlana is very experienced and knowledge about what she does. I haven’t used any of her skin services, but I can at least attest to her massage skills. I get massage every once a month because of my terrible posture. Needless to say, I’m very particular when it comes to my masseuse. Two things I’ve learned over the years, one is that price never dictates the quality of service, the price at this place is very reasonable and the value you get far exceeds what you pay for. Second, everyone’s different, but a good masseuse knows to identify problem areas and adapt to different customer preference. I’ve been a frequent patron here and Svetlana has consistently delivered exceptional service every single time. Bad masseuse will either overdo it and make you feel more sore after treatment or they don’t press hard enough and you walk away feeling like they haven’t done anything. Svetlana always knew which joint point to press and target treat my problem, my back pain gets alleviated after I see her and that’s what keeps me from coming back.
On a side note, I read few other customer reviews here. Even if there’s some merit, people sometimes hold such high standards for small business. There’s always room for improvement, but personally, I want to support the local small business in my community and I try to empathetic. It’s not easy for them to compete with other more reputable establishments. For a one man shop, they don’t have the resource and manpower to be perfect in everything. To look at this differently, you get more for what you paid for here because they need to overcompensate by delivering real result for their customers here. Give local business a chance and help them thrive.

One star is too gracious for this place!
I went for an oxygen facial, which I’ve had before at another establishment that was refreshing, good for your skin and relaxing. Whatever I got at this place was NOT any of that.
The door was dead bolted to let me in and locked again after I entered. This looks like someone’s house and not at all like a spa.
Some oily concoction was speared all over my face and then a weird 30 minute face massage happened. The weird greasy mess was lathered in my hair and all over my face, neck, shoulders and chest.
Then she poked me in the face with a sharp (felt like a needle) instrument and then she began squeezing my face. I now have at least 20 red, aggravated, raised, unattractive blistered, purple bruised pop marks on my face. I had one pimple going in and now I look like I have an acne problem.
She then put a mask on my face and left me in the room for 30 minutes while she was speaking to someone (on the phone, I presume because I saw no one else there).
It was uncomfortable, awkward and not at all what I paid for.
DO NOT GO HERE! It’s not at all what anyone needs. I wish I was here with someone else because I was uncomfortable and uneasy the entire time I was here.
In reply, you may rationalize your services however you feel is necessary but your service was terrible and has damaged my skin. Please close your business and try something else that you find yourself skilled at because this isn’t it!

Yes yes yes. I love it! This place has been on my to do list for some time after my friend got me a certificate, and I am so happy that I finally experienced it.
From the very beginning, I felt comforted and welcomed by the vibrant colors of the chic, crisp and modern space.
Svetlana diagnosed my skin type and provided recommended treatment based on my needs and desires.
Svetlana was amazing. Very gentle, accommodating, professional, thoughtful, everything you want in your Skin care professional.
She also provided me with products to take home. My skin still looks like i just walked out of the spa — Svetlana is a magician!
Highly recommended.

This review is for the massages by Svetlana. I get a massage about once or twice a month as I travel a fair bit and work sitting down in front of a screen the rest of the time. I’ve tried a bunch of different places where the staff would turn over every few months and offered unreliable quality despite high end facades. In my opinion Svetlana does a great and consistent job of removing all my knots. I am not sure why people have trouble booking appointments, perhaps basic online literacy is a stretch for some. You can pay a lot more, you can find better looking places but you won’t find a better massage.

I have to say I just got the best facial I have ever had from Svetlana at the Winchester Wellness Center. Unlike other places I have gone where the esthetician walks out of the room while the steam is on she stayed and massaged my hands which was glorious. She also does massage which is evident. I had lots of milia and she put in what I would say was on extra effort (going overtime) to extract them.
The products she used were gentle and soothing on my skin and the physical space of the spa is lovely. I plan on going back and telling my friends, she is a find.

My review is based off of customer service alone —
I had scheduled my appointment on their website off a groupon I had received. My friend told me «joe is great” — however I was unable to get joe but was just as happy to get someone else.
When I arrived the women there angrily told me I had chose the wrong massage and she in fact was covering for someone «who quit». I said I was sorry– however the website have me one option (groupon deep tissue) and I was happy to get that. She emphatically told me «people don’t listen to the website!» And appeared very angry about it.
To her credit — she did tell me she would give me a massage since I made it out there — however seemed rather annoyed. I know for one I would not enjoy getting a «relaxing» massage from someone who was irritated with me. I am attempting to refund my groupon since I will not be returning and certainly would not recommend.
However — if you do go– I guess ask for joe

If I could give this place 0 stars, I would.
I bought a LivingSocial deal for this place. I realized the overall ratings on here weren’t great, but I thought that since a good number of the most recent ones were good, the place was worth a shot.
The LivingSocial deal said it was for Christina and a guy. When I booked the appointment on their website, the guy wasn’t even on the list. No problem. I wanted a female anyway.
I made my appointment 3 days in advance. I didn’t get a confirmation call, so I called them 1hr before my appointment to make sure we were all set. A very confused lady picked up the phone and couldn’t articulate or understand anything. Out of nowhere, Christina jumps in the conversation, speaking over the other lady. Awkward, but whatever.
Christina, too, had issues confirming my appointment. She wasn’t sure what appointments or times she had. Finally, she confirmed her appointment with me.
I got there and the place was CLOSED. I called them FOUR TIMES and left TWO voice messages. NO CALLBACK. NOTHING.
I’ve already asked for a refund and hope I never hear about this place again.
Hope this review helps you realize the kind of service you will get if you decide to venture with this place.
In response to Svetlana K. of Winchester Wellness Centre:
1– You just showed prospect customers how much you really care about us. Instead of making things right with people, you choose to confront feedback.
2– How can I come in and sit in the waiting room if your business is closed? As in LOCKED. I never asked for Christina to answer the phone, or the door for that matter. As a business owner, you should anticipate the needs of your customers. A very important one, is to be able to enter your establishment.
3– You should contact whomever administers your online booking system, because it doesn’t work. I didn’t receive any confirmation email.

I really enjoyed my visit to Winchester Wellness Centre. I had both a massage and facial with Svetlana. I found her to be very skilled and willing to where useful information as to the care of my skin. She has a wonderful touch. I left the feeling refreshed and energized!!!

Loved my massage! Christina was awesome. She made me feel very comfortable and once I told her about my problem areas she took very good care of it. I will definitely go back super soon.

I would give this place all the stars in the sky if I could. It is located in the center of Winchester but it is nice and quiet. The rooms are beautifully decorated; the colors are soothing. I bought a package of three microdermabrasion treatments. Each time in addition to the treatments, I received a pleasing facial massage at no additional cost. The estheticians were knowledgeable and made helpfull suggestions about the care of my skin. I always left here feeling better than when I came and I intend to come back again and again.

I wish I had read all the miserable reviews for this wretched business before I bought a Groupon for a 1 hour massage.
I had to reschedule my first appointment due to a funeral and they «kindly» agreed to extend the expiration date. However, when I showed up one week later, the masseuse was not there yet they said they had to redeem my Groupon due to the expiration date– 30 minutes wasted going back and forth.
Today when I showed up at 1pm and despite my email confirming my appointment, the masseuse shows up at 1:15pm. Another 45 minutes wasted.
She was so unprofessional and snarky– told me the bad Unilocal reviews were «blown out of proportion” — I think not! One star is too many. I am hoping Groupon will refund my money as this is the last place in the world you’d want to trust your body to a massage.

I purchased a package for 3 massage sessions. The place is a bit hard to find at first, but it’s well worth it. I had 2 massage sessions so far and I am very pleased. I never had a problem scheduling an appointment. I had to reschedule my appointment a couple of times and they were very accommodating. My massage therapist (Svetlana) was very good and I could tell right a way that she is very experienced. I had trouble with my lower back for years after a major surgery. After 2 massage sessions I had so far I already feel much less pain in my lower back. I would definitely recommend this place to anyone.

I guess you get what you pay for…
I had an Amazon coupon for one microdermabrasion or oxygen facial. Tried several times to make the appointment. I finally got one with Tracy who I spoke to and even though she doesn’t work Saturdays she said she’d be there last Saturday for me at 10:00, perfect i thought.
Well, after a few lap around Winchester Center I finally found a parking spot. I go in and there is some real confusion going on. One woman was being turned away another gal was sitting on the couch trying to get herself squeezed in and then me.
You must be for the 10:00 they say. The woman said what are you here for? I tell her my two options and she said to the gal on the couch, well microdermabrasion only takes 15 minutes so if you want to wait. Suddenly i feel like I’m getting ¼ of my service to accommodate the no show Tracy. Mind you, Tracy said I should do the facial not the microdermabrasion but clearly due to the confusion in the office that option was not even available.
When I called I was told the whole process was an hour and i was in and out in 20 minutes. I cannot help feel like i was given the short end of the stick. Again, i had a coupon but why would i buy a coupon if I’m going to get lesser service?
Honestly, it was not worth the $ 35 i paid for it and I will never go back. I’m sorry i tipped her but i couldn’t in good conscious not tip.
I’m really starting to rethink groupons, living social… deals as it seems we get treated like lesser customers because we have a coupon. If you dont want to provide the whole service at a discounted rate then dont offer the coupon.
Sadly, lesson learned and time wasted…:-(

I bought a package for 3 micro facials. The first two were great and the woman was awesome. HOWEVER… she was a no show for my 3 appointment, waited in the hall for 10 mins before giving up. I didn’t even get a courtesy cancellation call… pretty disappointing as I was planning on repeating visits there.
I edited my original review as they did make attempts at rescheduling my appointments after reading the Unilocal review.