Parsons Kia

Best experience I’ve ever had buying a car. Our sales associate Samantha was incredibly friendly and knowledgeable, there to answer any questions I had but she didn’t crowd or pressure me either. And E’lese was wonderful and completely helpful and proactive in settling the paperwork and getting me on the road. You will not regret shopping at Parsons Kia and be sure to ask for Samantha!

I love this place. They offer great prices and fast service when I am in the area for business. Always work hard to get me in and out quickly. Seems like there is always something new when I walk in like new snacks, a better TV etc. Today they were painting and sprucing up the showroom, I am looking forward to seeing what is next. Great place to do business, every 5^th oil change is free of you sign up for their loyalty program. Gotta love that!

I am very sorry to say this repeat customer will not be back! What a sorry dealership! Bought a used kia there and let them know right away there were major electrical problems the vehicle has been in 5 times without getting fixed Scott the service manager avoids calls at all cost! This last time the suv cut off at 65 MPH on 81 in front of at tractor trailer and if that’s not bad enough it locked the wheels up! Mind you I am 7 ½ months pregnant and high risk! I got it to the dealer cutting off 5 times on the way for it not to go in park the window wouldn’t go down and doors wouldn’t unlock!!! Finally got the door unlocked while crying so bad I could hardly talk to tell the 2 salesman it’s a death trap I can’t get out get the manager! Waited 10 minutes and no one came out! I had to call service and have them send a tech out to help me pretty said the manager even hid from me! Needless to say I am never driving the car again ! However do you think they will help me into another car??? Nope 6,000 upside down on a new loan so yes ripped me off from the word go! Never ever buy there! It’s pretty bad when Kia corporate calls to apologize for the incompetence of one of their dealerships!

I needed to get my scheduled service (oil change, etc) done and needed to get it done on a day I was off, prior to leaving for my vacation. They were able to schedule me quickly and even changed the date of the appointment (within 10 mins of original scheduling) when I found out I had a scheduling conflict. AND I had not noticed my state inspection was due and they did! THANKS! Everyone here — sales, management, service — is always wonderful!

Usually they are very good on timing and service. The last time I was in, however, I waited over an hour for my car. I had an appointment too. They always send out coupons, which never expire and also offer a loyalty punch card to use for a free oil change.

A bit dissapointed with serviced today at Kia Parsons (no longer Chrysler and Plymouth).
Had an appointment today at 9:30 and the Sedona wasn’t taken until 10:20. Apparently a b load of used vehicles to prep for sales was what I was told. When I asked about a loaner so my family (6 of us in total) could do chores, all were out and no available used vehicles. Yet six used multi person vehicles on the lot. Two persons detailing vehicles while smoking.
The waiting area has a kids area which my wife and three oldest children cleaned with baby wipes. Very dirty, the carpet is very dirty too.
Thing of it is, I have been here for over 1.5 hours and no customers browsing the lot. So (at least) 3 salesmen on the lot and none of them could be cleaning the customer waiting area?
I first liked this dealership, but the last two visits have been long and dissapointing. Susan is the one bright point of Kia Parsons.