Grove’s Winchester Harley-Davidson

Purchased my first Harley from Ralph this year. The sales department treated me very well. They were not pushy at all, and spent as much time as I needed with questions and answers. The apparel department is equally as friendly and accommodating. Parts and service I can say the same.
Their service department it’s either understaffed or they are just that busy, because there is a substantial wait time for service work. At least during the summer. However, they do get the job done right.
It’s a beautiful ride there, from any direction.

The staff here is so very friendly! Everyone is there to help in anyway possible. Very nice layout of the store and a great selection. Came here on a ride with a friend of mine who collects tshirts and they have a huge selection on them!

The staff here is so friendly and attentive. It’s the customer service that makes the difference for me.

My wife and I ride out to there a couple of times a year. its a nice ride from Culpeper and the people are friendly. We do not get harassed by sales people, they ask if we need help and then leave us alone. They have a nice little café in the dealer and a place to just relax for a bit.
I was looking for a 110 Anniversary Leather jacket as I just purchased my new 110 Anniversary Lo back in December (from a different dealer). They had a large and 2xx and I need a 1x. While I was on the phone, the clothing lady looked up all dealers in the area and found a 1x jacket at East Coat. She even gave me there number to call. Great service, wish they had my size to give them the business.
I will be back.

My husband bought his Harley from Grove’s (Ralph) in June 2012. It’s a great shop for clothing and accessories as well and they host events throughout the year. They also have a little café style restaurant attached to the dealership that’s nice to grab food or drink while you’re out on your ride. The staff is friendly and it’s a beautiful ride no matter where you’re coming from!

Bought a used trike from the dealership. Great sales floor help and since then have been back twice for service. The service department is also very helpful and friendly. Because I am a first time owner this is important. They never make me feel like a fist time owner. They have given me good advice and the confidence to help me enjoy my riding experiences. Great buch at Groves!

Bought a used bike from here recently, the salesman who helped me, Mike, walked me through the whole buying process, and ensured that the bike was in tip-​top condition before I took delivery (going above the typical «clean and prep»). Before buying, both Mike and the HOG folks were very welcoming and helpful in answering questions. Highly recommend them based on my experience there.

broke down on a sundat afternoon, crawled ere in the morning. these guys were the best got me back on the road in 2 hours outstanding

Grove’s is the fourth Harley-​Davidson dealership I’ve visited since deciding on buying a Harley. It’s a very large, spacious dealership — with lots and lots of bikes to look at. And a large clothing and accessories section.
I was looking for boots again. Trying to buy Harley-​Davidson brand boots seems to be very difficult. None of them seem to carry much of a selection — and if you need a wide size? Forget about it — you are in the minority and will not find what you want. I’ve been looking for a month now for the Stealth boots in 11.5 wide — even though Harley-​Davidson sells them (as per their web site) — so far none of the four dealerships carries them. Furthermore, H-​D dealerships are willing to order this size for you — under the following conditions: you pre-​pay for the boots. When they arrive they call you to come in to try them on. If they don’t fit or you don’t want them for any reason — they then charge you a restocking fee. Wow — what great customer service. NOT.
Here’s a revelation Harley-​Davidson dealerships: simply add the boots to your stock — someone will buy them!
The boot debacle seems to permeate every single H-​D dealership I’ve visited.
Other than that, the dealership is clean, well organized, has a lot of clothing, helmets, and other biker gear. I ended up buying a chain wallet and the lady who assisted me was very helpful.

I’m a new rider. Unfortunately I put my bike down and broke the lever to shift, so it was stuck in 3 gear. I had to leave my bike in Leesburg, VA. I called first Fairfax Harley and they said it would cost $ 150 to tow. Winchester said $ 90, so to save a couple bucks, I had Winchester Harley come pick up the bike.
It took over a month to get my bike back. They did a good job with the service and the service desk people seemed really good to go. They told me how much, I didn’t even look at the bill since I was too excited to get my bike back. I paid and went home. The next day, I wanted to see what time I picked up the bike, so I happend to look at the receipt and that is when I realized they had charged me $ 240.00 dollar for towing!!! I called them back and they told me sorry sir, no one here would of told you that??? you calling me a liar??? Had I known it was going to be this much in tow I would of had my buddy help me bring the bike in. No big deal, I paid it, but Winchester Harley Davidson lost a customer. I just want to let people know to becareful and have everything in writing!
Semper Fi,
Bismarck