Enterprise Rent-A-Car

Reserved a car for 11, still waiting at 11:30 and then they tell me they have no idea when a car in my size will come in. Could be two hours. Canceled and went to hertz. Go there first. Horrible service. Just tell me you don’t have an estimate when I come in…

Amazing service. They had to dig out over 2 feet of snow and they had me on my way in 15 minutes. Full team here clearing the snow off cars. It’s nice to see a company run so well.

I made a reservation for my sister while her car was in the shop. It was going through a warranty company which Leon (the manager I was told) knew this and was given all the authorization codes to enter and the phone number to the warranty company. The warranty company stated that Enterprise is one of there largest direct bill companies they work with and that they do this process on the regular basis. He claims that he called them but I spoke with the warranty company several times over the duration of the rental and they never got a call. He lied to me on numerous occasions during the duration of the rental which is unprofessional. By the time the rental was returned, he seemed to understand what to do but by then it was too late. Now my sister has to go through the warranty company for reimbursement since Leon could not get his act together and do his job!
I myself rent from Enterprise quite often and have never had an issue and this was my sisters first time renting a car and she said she will never go back to Enterprise. I might have to agree with her after this dilemma, well at least from this location! The area manager really needs to get in there and get Leon up to speed with how to do his job! He states he has been with the company for 8 years and I find that hard to believe based on this situation.

I am an elite status, but was still given a sub-​par vehicle. I tried to switch it out for the car that I reserved, however, they would not have the car until the day after my trip was to start. They used to be a five star location. Unfortunately, the service and reliability have dropped significantly over the past year. I returned vehicle and had to use a different car for my trip.

I rent from Enterprise regularly and they have always been professional. They recognize me as a regular and provide top notch service. I used to use Hertz but Enterprise has earned my business moving forward.

Whether its a business trip, weekend getaway or emergency car need… I’ve always used Enterprise because of the ease of doing business with them. I can call anytime and get a person on the phone for answering questions or concerns. Staff is quick, knowledgable and courteous! Thank you!

We were 5 minutes early to our pick-​up time, and the attendants gave our rental to the people ahead of us, relating our departure by nearly 30 minutes, as there was not a comparable unit on the lot. The gossiping, loud attendants never even offered us water or coffee. Very, very unprofessional.

Not much selection. This last trip I had to make today they had nothing available to rent at all. They also rarely have the vehicle model I want to rent. Mediocre location overall.

I always rent with Enterprise and have always had a great experience with the Winchester office. I was able to pick my car up a day early, due to inclement weather, and was not charged for the extra day. The customer service reps are all very helpful and friendly!

Very helpful young staff. Always patient, courteous. Cars generally just fine. However, it is a relatively small location, so there may not be many (or any!) choices.
Last car I got was an Altima, 32,000 miles and badly in need of tire balancing or new tires.
Cars are almost always clean, but the small location has only an outdoor spot to clean them up… so depending on season and weather, sometimes not quite what you get from Enterprise at a big airport.