Elite Nails and Spa

My great niece and I went to this salon for mani/​pedi. When I called for appointment, was quoted a price for each person. My great niece, who is eight, would get a child’s mani/​pedi $ 28 and I would get a regular mani/​pedi $ 42. During my great niece’s mani/​pedi the technician painted one flower each on two fingers and two toes. My niece did not ask for the flowers, nor did the technician ask if she wanted the flowers. Citing no approval to paint these flowers, I assumed they were included in the quoted price of $ 28. Imagine my dismay and disgust when I was charged $ 35 for the child mani/​pedi. I questioned the technician who informed me it was $ 5 extra for the toe flowers and $ 5 extra for the finger flowers. And yes, the math doesn’t work on this as I was only over charged $ 7. I informed them it was my understanding that the flower painting was included in the $ 28 child mani/​pedi cost since the service was neither asked for or approved by my great niece or me. I was thoroughly disgusted at this point as they would not budge on the charge. Needless to say, their tips suffered because of this sneeky overcharge. They also hound you about other services… eyebrow waxing, spa pedicure, gel manicure… Do what I asked you to do and quit bugging me to purchase other services. I will not return to this salon.

I came here with a small bridal party and we had a great time! The staff was friendly and professional, and did a great job. They also follow the best procedures for keeping their equipment clean. I will definitely be going back!

After reading the one recent review, I was excited about getting my nails done at Elite Nails! First of all: they do not offer you a beverage for nails, only pedicures. Second, I asked for teal and purple colors, when the nail lady came back she said she had those colors. While painting I noticed the teal was much darker and the purple wasn’t the right color, when I asked her about it she was rude. Needless to say, I have green and red nails not teal and purple. Also, the menu said my price for gel nails would be $ 30– they charged me $ 45 and said it was the price for gel nails… ugh will not be going back!

This is the best spot in Winchester! The staff are friendly and never change, you are treated to a beverage with your service, each customer has their own box of tools cross referenced with their name and phone number, the prices are very reasonable, and they really get to know and care about their customers.

Well I do like my pedicure but it took two hours to get through all the rubbing of the legs. If you go here don’t do the spa pedi, as the ladies next to me had just about the same treatment for less. I had a wax, asked for underarm and half leg and she went ahead and did my whole face without asking an added on $ 30 to my bill, it hurt pretty bad and made my nose bleed. She also did my eyebrows without asking and it sort of startled me. I too have been to many spas for waxing and pedis but never had someone do something without asking and then charge without telling you how much it will be. She is probably just trying to get the most money per person, but in doing so looses a potential regular customer. Sigh, the search for honest and good spa continues.

Well, now I know what the cat felt like when I had him declawed… Horrible manicure! I am literally bleeding… Never again.

I went to this place only because it was the closest spot to my apartment. Im from NY and I usually do NOT let ppl outside of city areas do my nails/​hair etc. This place PROVED my theory. When i went to get a french manicure, they did it in a way where a space is left between the white tip and the pink .a space of no polish whatsoever. Its because they put the white tip on first. in a messt way and then they «correct» it with nail polish remover and then paint the pink on after the tip tryin not to touch the white. When I asked them WHY they did it that way. the owner said «so that they can correct the white areas». OK If u guys were any good you wouldnt HAVE to correct anything! Good manicurist know how to do it with OUT messing up.
Then I gave them another chance and went to get my eyebrows waxed. I simply walked in and asked for a wax. the tech took me back, didnt say a word and asked me to lay down with out changing the dirty wax paper from the person before. She then continued to work on my eyebrows… for a long time. I didnt think too much since Iv never had problems anywhere else. But when I got up its as if my eyebrows has dissapeared. She literally trimmed them to two tiny lines without my permission because SHE Thought they looked good that way. Thanksgiving is in 2 days. THANK YOU for making me look like a freak just in time for the Holidays. The manager or whoever had the nerve to tell me it was partially my fault for not tellin her what I wanted. Excuse me. I’ve walked into 20 salons in my lifetime and everyone seems to kno that when u DONT specify its generally a clean up. But if ur tech wants to go and commpletly give my face a makeover of her choice she should ASK before she did it!!!
My suggestion is that until they can properly train their employees, AVOID this place.