Union Park Honda Service

My experience with this service center dates back over 10 years, and it was basically all negative in some way. Generally speaking I know it is not advisable to take your vehicle to a dealership for service because of the rampant overcharging and scams they run. However, when I first moved here I didn’t have the benefit of recommendations for quality shops, and Union Park was close to me. It started out mostly with oil changes and some routine maintenance, all of which went smoothly enough despite abnormally high labor charges. I couldn’t find a good shop at that time, so I kept coming back.
The trouble began when some of my dashboard indicator lights began to die. I decided to preemptively replace all of them. While the initial estimate was quite high, the final price ended up being almost twice that figure. I was told this was because they conveniently «forgot» it would allegedly take twice as long to disassemble and reassemble the panels required to access the bulbs.
This is actually a common car service scam, and it works because most people will not go through the trouble of re-​scheduling time without their vehicle. I argued about this for as long as I could, but no one was budging. Additionally, their disassembly of the center console messed up my iPod adapter, causing it to randomly cut out after years of flawless functionality. After that mess I swore I’d never return, and I didn’t until I was forced to many years later.
Skip ahead about eight years to the Honda airbag recall. When I called to for an appointment, I was told I had to wait a week because they do not keep any parts on hand. Be it laziness, ignorance or just bad management, this is an absolutely unacceptable safety hazard. An authorized service center should have an abundance of factory recall parts on hand, end of story.
When I got my car back every area they touched was filthy. They left many smudges, what appeared to be scratches and some black mystery goo on my tinted windshield. The dashboard, steering wheel, doors, etc. were filthy as well and required a thorough cleaning.
The next chapter of the story involves some interesting things I overheard while I was waiting. A man brought in his car because it was shaking, making strange sounds, and some other random issues. It was a newer model with 33,000 miles on it, which he’d purchased used from Union Park a few months earlier. An employee looked up the vehicle, then, after a few moments, confidently informed the man that because vehicle had been sitting on the lot for more than 30 days before the sale, it had something they called «lot rot.» It is unsettling that they cannot manage to maintain cars they haven’t even sold yet. On the other hand, they have a catchy name for the problem, so it’s fantastic that they are fully aware of it, don’t do anything about it, but continue to sell the cars anyway.
The last part of my ordeal involved an estimate I wanted their body shop to provide on a full repainting of my car, which I’d been researching for some time. I’d use their figures, which would of course be outrageous, as a way to judge the fairness of other estimates. When I picked up my car, the outside of the vehicle looked as if a dozen six-​year-​olds had been instructed to touch the car as much as possible for an hour, with their reward being their body weight in chocolate. It was covered with finger drag marks, smudges, swirl marks, and so on. I spent hours of my time and my own money cleaning up after them, and I resent it very much.
Nevertheless, at least the estimate was entertaining. They wanted an absolutely insane $ 3800 to paint the car, but the best part was the full TWO WEEKS they said it would take!!! Are they driving the car across the country and back to achieve some sort of 80’s road movie coming-​of-​age experience? Are they disassembling the car and scattering the pieces across the tri-​state area as part of a corporate team-​building scavenger hunt? What they most likely do is hold onto the car for a long time to justify the absurd labor «calculations» they made on the estimate. In reality they would probably speed through the job in a few days at most, then let the car sit. It is also possible they could make some back-​end money on a car rental, but that’s just supposition on my part.
Shops like this give the entire car sales and maintenance industry a bad name. Honestly, it doesn’t get much worse. Pricing games are rampant. They complete their main tasks, but cause damage in the process. They do not clean up after themselves, which is rude, unprofessional and irritating. Though the facility itself is incredibly clean and nicely organized, proving they know how to clean but simply choose not to do so in your vehicle.
In the unlucky event of a recall, order the part (s) yourself and have your trusted shop do the installation. It won’t be free, but you will be saving yourself a lot of time and aggravation in the long run.

VERY POOR SERVICE!!! I had gone to get new keys made. I had an appointment for getting new keys made and asked to be transferred to parts department for a quote — no one took my call (multiple times). I went in the day of the appointment, asked for 2 new keys and finished paperwork and left. They called me 3 times that afternoon. The first time was to tell me that they did not have the second key and will need me to come back again the next week for it but the first key will be made today. Second time they called to say that I need to check my car in for both keys on 2 separate days. Then they call me back again to let me know that the technician is refusing to program 2 keys separately so my car will not be done that day and I have to come back again for both the keys some other day. When I go back the next day — they were rude, service manager laughed at me when I explained the inconvenience and there was a complete lack of customer service. It really does not take a lot to be polite at a car servicing shop and make customers happy. The WORST experience I have ever had!!! STAY AWAY FROM THIS PLACE!!!

Dave in the Service Dept. doesn’t believe in communicating with customers. He claims to have called to let me know my car was ready for pickup, but I never rec’d the call, nor did he leave a message. Very poor customer service!

bought both my honda’s there. have used their repair services more or less exclusively over the past couple of years… spent a lot on those repairs… had transmission trouble over the weekend tried to call in to make an appt this am and no one would answer the phone at any # from the phone tree for the entire auto group… couldn’t leave a message «box full»??? recorded message said last friday 3.20.15… so i drove there in my other car with my wife to try and coordinate having my car towed and seeing if there was a loaner car available… service guy couldn’t have been more unhelpful if he tried… acted like i was a problem… vague about loaner … car wouldnt be looked at til thursday 26^th, basically not his problem and not an iota of concern about the phones not working … during the time there not one phone call coming in… left and will never come back … probably going to need a new transmission and apparently union park doesn’t need or want my business …

This review is based on service. I have been coming here for YEARS .
Yes its pricey but they guarantee the work, they offer a round trip courtesy shuttle, the staff is knowledgeable and they send coupons. I wouldn’t go 5 stars because of the prices.