Twaddell Plumbing & Heating

Called Twaddell Plumbing just the other day to open a very slow drain. Service was fast and friendly. Job was well done. I asked a few questions about how best to keep the drain unclogged after their giant hairball removal. Willard, the business owner, provided helpful tips – what to use and what NOT to use. Overall, a job well done. I will no doubt use Twaddell again when needed. They provided the personal touch, and that still counts for something.

They were always immediately available and quite friendly. Charge about $ 170 per hour, plus parts.
Mr. Twaddell’s wokers were the ones that showed up to do the job. I had a kitchen sink installed over the course of 3 days: Day one was to fix the under sink plumbing to align the pipes so the cabinets could go in, Day two was to fix a connection issue, and day three was to hook up the sink once the counter was installed. The connection issue was that the supply wasn’t installed at the right height to accommodate the base cabinets, the issue was resolved but not to the point where it was as good as if they did it right the first time around. The work itself wasn’t shoddy, it was merely a lapse of judgement which led to work that, in the end, wasn’t clean.
Overall, the service was friendly and prompt, quality was average to below average, and the price was (what I found to be) above average. Next time, I’ll probably shop around before coming back to Twaddell for my plumbing needs.

Willard is a world class plumber and a world class fellow.
He was first referred to us to install a water powered backup sump pump. Mr. Twaddell showed up on time, did the job with exceptional precision and at the price quoted. He cleaned up after the work, so much so that you could not even tell he had been there (except for the brand new sump pit and pump).
Then, during Memorial Day weekend, we had a drain pipe backup. This was a nasty job — cutting into a pvc pipe in the basement and cleaning out food stuff that had not passed through the pipe. The odor was disgusting!
First, Willard responded when we called, even on a holiday weekend. Then, he did the work with great humor, not complaining a bit when he got sprayed with decomposing chicken, rice, egg shells and what-​not.
I love this guy. He is the real deal.

Willard is the man. My family has relied on Twaddell Plumbing for years.
I’ve used him twice and both times he’s repaired plumbing problems as described, at a reasonable cost.
Professional, thorough and gets the job done! Good customer service to boot.