Starbucks

This is by far the worst Starbucks I’ve ever been to. The coffee is always watery and weak. This store never has what’s on the menu. The employees seem as though they are confused as to what to make when you order it. I wish I could of have a better experience here, because it’s so close to where I live.

I’m a real fan of this Starbucks because it’s comfortable and cozy as I come here to do my school work alot.
However, there’s a huge problem with this location taking in a lot of rowdy and homeless people who are there to lounge and charge their phones (they never buy anything).
Also, turn the music down a bit, will ya?

I only give this a 3 star because of the décor and location. I live in Wilmington, and until this opened only had the one on marsh road and the one in the Nemours building on North Orange (which have excellent Barista’s and service — Not open on sunday). I digress.
When this place just opened they were severely understaffed with very untrained and unprofessional Baristas. Not only did you have a long time to wait, but then the attitude they gave you was unacceptable. Tonight I went there walked in and about 5 or 7 employee’s where just standing laughing and talking conversing behind the counter. I actually felt like i was interrupting there conversation by placing a order. Same RUDE service. What is it with this location Starbucks why can’t you hire QUALITY employees! I actually don’t go to this Starbucks anymore despite how great it looks the service is just awful. I’d rather goto the one on orange or marsh road.

Starbucks is great. OF COURSE! I got so excited when I found out a Starbucks was coming near to my house in Wilmington. This location has THE BEST atmosphere in Delaware. Ample seating, couch, fireplace. The staff is soo friendly every time I come in there
It is privately own so they do not take discounts from my Starbucks rewards card. That is the only con BUT it’s such a big con to me that I will not be back.
I’d rather use my hard earned points and discounts somewhere else.

Oh how I love this Starbucks, mainly because of where it’s located. Today was my first time to this location. It’s been long overdue for Starbucks in the neighborhood. It’s very clean, nice décor, plenty of seats (inside and out), overall a nice space to enjoy the Riverfront!
The employees were welcoming and friendly. They seemed very knowledgeable of the drinks. However, they were very busy, lines were long and the service was slow. I ordered the usual, Grande Carmel Macchiato, it did not taste as if it was made properly. I told the barista it tasted funny and they gladly made it again. This time it tasted a bit better lol.
Although I did not have the best service today I will go back to give them a second chance. If you live in the area definitely give them a try. Im sure they’ll get better with time.

Quick Tip: if you’re a Starbucks connoisseur or have any desire for consistency in drink quality drive to Marsh Rd Starbucks!
I had a really disappointing service experience at this new Starbucks location on a Saturday around 11:30. I was excited that Delaware had more options for Starbucks now! (Marsh rd and 896 95 rest stop are only real alternatives) The store location looked great inside and out. I was informed later, however, that the money put into the appearance and not into hiring REAL baristas is because this is not a REAL Starbucks, privately owned and operated.
As soon as I received my drink I asked the Barista if it was foam free (as originally requested) she said it was. But when I picked it up the weight of the drink made it completely apparent that it was full of foam. I eventually posted the picture on twitter (below). When I asked the Barista to take out the foam I was shocked at her response! Wordless she grabbed the drink while I held the lid. She attempted to pour out the foam (which for obvious reasons did not work). She then scooped out the foam… then handed the half empty drink back to me. I asked that she just remake the drink. She once again surprised me, she just walked away! I couldn’t believe it. Baristas have never been anything but kind and courteous even on their busiest days. I was the only one in the store, except for patrons sitting in the lounge (so it’s not like I was monopolizing her time).
The manager on duty then came over to make my drink from scratch a few seconds later. Guys, I can’t make this up. When she handed me the drink it was so full of foam I begrudgingly asked AGAIN to have the foam removed, but this time I was explicit. I asked the foam please be scooped out and more soy milk steamed to be poured to the top. She smiled and started the drink. But then as I feared, these Baristas truly did not know how to serve a «no foam soy latte». The manager’s attempt was half full and still had foam somehow. (Picture included) This is when I decided to post the pictures to twitter.
Then the manager proceeded to tell me I was wrong, when she saw me taking pictures, soy lattes «always produce foam» the manager told me. I drove 8 miles out of the way to go to a tried and true Starbucks where they made my drink. To add insult to injury the Baristas at the Riverfront Wilmington location didn’t even offer me a refund WHEN I DIDN’T TAKE EITHER DRINK HOME.
This was so unbelievably uncharacteristic of Starbucks I was shaken by the first Baristas aggressive nature and refusal to help with my drink and the manager’s lack of ability to correct the situation. I really appreciate the Starbucks Twitter team reaching out right away after seeing the pictures. But ultimately Starbucks corp doesn’t own this Starbucks and can’t correct their obvious shortcomings.

Okay, four and five star reviewers… Have you ever BEEN to a REAL Starbucks? Or are you just buying bottled water here?
This is a franchised ‘bucks, not a corporate one and it shows. If service was a vacuum cleaner, this place would be a Dyson. Seriously. Rude people that can’t get a venti tap water right. Heaven forbid you try to correct them. Can you say stink-​eye?
The store is beautiful and comfortable, but I drive all the way up to Marsh Rd where they know how to make drinks properly, they remember you after one or two visits and they’re some real friendly folks to boot.

They need more employees in the morning. It takes me at least 10 minutes to get to a barista because the line is so long.

Horrible service! The baristas do not know what they are doing and have zero experience. They have no clue on how to make a latte or a simple coffee. I asked for an iced green tea latte and they gave me a HOT latte instead and had to make it a second time. Still they made it wrong and i had to get my money back. I gave them 3 chances the three times i went there and the service was HORRIFIC. Please do not go there. You will be wasting your time. How do you work at a starbucks and not know what an iced macchiato or green tea latte is? Nice décor, horrible service

Brand new and very clean, nice décor/​furniture. Service is very nice. Plenty of seats at the tables or couches. Can’t ask for much more from a Starbucks!

It’s a beautiful space to enjoy the Riverfront after a movie or ice skating. The staff thus far have been friendly, helpful and knowledgeable about the products. So glad we finally have an S’bux in the area!

I love this Starbucks! It was well overdue for the area. The atmosphere is welcoming, love the designing, and the décor. The employees are very friendly, professional and helpful. I was disappointed to find the fireplace not working. It has been a month and the fireplace is still not WORKING!!! Disappointing especially the days I really would love to relax in the lounge. Hopefully the owners are working on this issue.

First review! The place opened today and looks great. It’s about time we had a coffee shop in the neighborhood.