Shellhorn & Hill Inc

I don’t usually write these type of reviews but I couldn’t find any other way to direct my frustration toward Shellhorn & Hill. Few weeks back during the coldest time, my property’s oil tank for heat/​furnace decided to give up and start leaking oil. Tenant out of panic called 911 and emergency services came out to help. They pumped out all the oil into drums and cleaned the oil spill. Next morning Sunday called some HVAC company and found out only those who sell oil will normally install tanks as well. So called Shellhorn and found they do install oil tanks. Proceeded to scheduled appointment earliest possible which was next business day Monday. Meanwhile on Sunday, went to the property (3hrs away) to do some cleanup, check situation and provide portable heaters to keep house warm for time being.
The 275gal Oil tank is located in basement 1ft away to the exit door, and door leads to parking spot in a back alley. There is absolutely no up or down steps, easy in and out. Monday technician showed and quote came out $ 2500. Called some other company, quote came out about hundred lower based on verbal description without actually coming out. So proceeded with Shellhorn since its seemed more reputable and because we were desperate, signed contract payed deposit %50 deposit. Next day Tuesday, they came out and did their job. No complain on customer service, no complain on installation, timeline was good everything good happy.
Later found out from some other professionals while sharing experience that job could have been done for %50 less. Further looking into this issue found facts that job indeed could have been done for less. Oil was already out of the tank, removal and install wasn’t supposed to cost $ 2k not to mention tanks and materials top out at $ 500 – 700. The contract was vague with just the total cost and no description on work done, material whatsoever.
I know they are probably happy with a nice easy job done ripping off custom. And of course me as the customer cant do anything other that write this post. I the unfair paid and learned a hard lesson. All I want is to share this experience with those who might run into same situation and release some of my frustration. FYI, In case you delete this post I am posting this in several consumer review sites so that it comes up when your company name is searched. Feel free to contact me if you decide to address this issue differently.