Raymour and Flanigan Furniture

Before you buy, please be aware of their inventory policy! — We were very happy when we found a great sectional at our local R&F store here in Wilmington. Salesperson checked inventory, confirmed availability, and then we purchased it and scheduled in-​store pick up for a few days later. Everything was good. We were called 3 days later and told we would need to wait a few more days as the piece did not come in yet. OK, I can live with that. Finally we were called again by R&F and told that in fact they did not have our piece in inventory and we would have to wait even longer. Turns out R&F’s policy is «first come, first served» from their warehouses. In other words when you purchase from them they do NOT tag a piece in their warehouse with your name; nothing is reserved for you. So if other purchasers order the same piece they can come in after you purchase the item and take your piece out of the inventory. This is what happened to us. So there is absolutely NO assurance, and NO guarantee (regardless of their 3-​day or less promise) that you will actually get the piece you purchased without a significant delay. Pay your money, but you are not actually purchasing the item, they do NOT actually set it aside for you. You are purchasing the right to acquire the item if and when it becomes available, regardless of what they tell you. Terrible, misleading customer policy, particularly in this day and age when computer systems can effectively manage inventories in real-​time. We cancelled our order and are looking at other furniture dealers where we can be assured that our piece is available and reserved.

My husband and I recently went in to get a new couch. We were nervous because we often get less than stellar treatment due to our looks. I have bright purple hair and my husband has a load of visible tattoos. A few places have discriminated against us. So we expected to have the same issue. We were wrong. Our sales associate was Michael. He was so friendly. He kept making sure we had enough water, gave our son a balloon and worked with us to get the couch we wanted. The service was such a relief and wonderful. Thank you very much for helping us. Our next furniture purchase will be from them. If I could give more than 5 stars, then I would.

I cannot speak for the sales floor.
I purchased counter stools online and had them delivered to the store so that I would not pay the shipping. This in itself is a nice option as furniture shipping is quite expensive, even for counter stools. The people at the customer service were nice and helpful. It took 2 days from the time of the order to the time of the delivery to the store.
I purchased the Abbey Counter stool and was satisfied with the construction and overall quality of the product.
I did notice that the floor was full of sales reps, however, I did not interact with them.
Overall, a good experience.

The one thing I like about this store is that the sales representatives aren’t up your ass the whole time you’re looking around. They give you space, which I definitely appreciate.
That being said, their prices are steep compared to the four other places I was on Saturday. Their selection is good, though. Lots of choices!

Bought four pieces of leather furniture six years ago, and last year the leather on the sofa and one of the chairs began literally crumbling away. The leather was clearly bonded leather, not real leather as I was told. Only two older adults use this furniture, and not that much since we have another media room we use more. The prices at R and F are good for a reason – the furniture is very poor quality. They would do nothing to correct this, so I had to get the bad furniture hauled to the dump. Bought new furniture at
, which is great quality, USA made, and a fair price. My son’s furniture from there is 11 years old, and survived kids who were not easy on it.

We have purchased a couch a year ago and as a part of a purchase we were talked into buying a cleaning plan where as we were told the couch would be cleaned (entirely) whenever it needed to be done (once). A year down the road the couch does have a few stains (we have a two year old) and we wanted to have it cleaned. Of course, now the story changes– the service is to clean one spot and it has to be done within seven days. If the sales lady would have told the truth about the details of coverage I would have never agreed to pay extra for something so ridiculous.
Customer service manager refused to rectify the situation when my wife called the store yesterday. If you are the managed it means that you are in charge of making decisions and not hiding behind a statement that you need to discuss the issue with your superiors. I am sure we are not the first ones who were duped into this scam.
Overall, couch is great but I will never buy from this company again and will never agree to any extra protection. service plans. Poor customer service.