Lone Star Steakhouse

Came in on a Saturday afternoon. There were literally a total of 8 people in the place and service was extremely slow. The food was okay nothing special and overpriced. Waitress was also very strange. Would not recommend this dump.

Dinner was very good, excellent host by the name of Eric. Would’ve given five stars, but no cinnamon butter with the rolls, which was a grave disappointment. Otherwise good tho

Great place! Food was a bit pricy but service was on point! It was odd that a bartender had to take our order because no server was never there but I’ll give it 5 stars because service was definitely on point plus surprisingly they don’t require gratuity like any of your typical restaurant.

No matter when I go the service is usually underwhelming. The food is over priced, and lacks in the taste department. I have made my last visit there.

Curiously empty on a Thursday night before a movie. Frankly, it was kind of dark, empty and bizarre. It was a bit pricey for what you get and abandoned dining areas. My friend chose the spicy steak which was tasty but had a bit of gristle for the price. I had an OK salad. Waitress was very nice and checked back regularly. I can say the place was freezing, I had to go get a jacket. After just this one visit I know I have no interest in stopping back. Next time we will try the chain BBQ nextdoor, at least we will know there will be other people there. Nothing about the place was appealing enough to try again. Two stars because of service.

Should have realized when it was empty on a Saturday night that it was bad. Bad service, impossibly slow despite the place being empty, and food came out cold. Couldn’t track down the server to pay the check (again, despite the place being empty).

Out of all the places to eat in this strip this restaurant is the best. Is a bit pricey but has good quality and nice hot buns with the table. Burgers are fresh not frozen and ribs were good.

Had a gift card for this place, So I got a rib eye, Not impressed, When I think of a place
that classifies itself as a steakhouse, I expect something above average, I“ve made better in my back yard. Going to give the balance on the card [about $ 40] to the
homeless guy that stands near target, he can have it, Will not go back

Horrible experience. Was told there was no wait, got here and had to wait. Appetizer and drinks were brought promptly but then we were told that there was a mix up in the kitchen and had to repeat our orders back again. Waited a very long time for our dinner. Manager never came to the table and that was really disappointing. The only positive was our waiter who was excellent.

Since I was alone I sat at the bar. Every once in a while a bad smell would waft by. Not sure what it was but nobody else seemed to notice. Service was fine… nothing great and nothing horrible. Cesar salad was great as well as the rolls they gave me. The steak and garlic mashed potatoes were mediocre. Overall, since it is next to my hotel I will probably come back. Other than I would look for a better steak elsewhere.

Shocking service!!! Staff had zero customer concern or connection… Staff were too pre occupied in getting your order, once that was done it felt like they washed their hands of you, I finished my appetiser and ordered an extra drink which the server forgot about and was away from the area way too much… took them almost 15 minutes to get me water… and a glass of wine… Massive let down, should have gone to Olive Garden, or red lobster!, at least you know what to expect there!

THIS PLACE IS HORRENDOUS. The server will try to cheat you and put more money on your tab and/​or not give your money back. DO NOT GO HERE.
We had a party and it was a disaster. They cut us off after TWO drinks. It was ridiculous. And then they were rude about it and SCREAMED at us.

I am surprised to see that this location got such bad reviews. They must be trying to get their act together because I didn’t see some of the things that other Unilocalers had complained about.
I stopped in on a Friday night for dinner with my boyfriend and his mom. It was about 6:45 and there was no wait and the restaurant was only about half full. Clearly, the negative word of mouth is affecting them because the other restaurants in the complex were packed. Our server came right over to take our drink order and gave us a few minutes with the menus. He also brought over fresh rolls and honey butter.
We did not order any appetizers, instead deciding to go right for our main courses. I ordered a 6 ounce sirloin and coconut shrimp combo with a baked potato and a salad. The steaks come with your choice of two sides or you can get one side and a salad. The salads were fresh and the blue cheese dressing I had on mine was good. Our meals came out shortly after. Steaks were cooked as we ordered them. The coconut shrimp was exceptionally good. Not overly breaded or too sweet. Everyone else was happy with their meals as well. We skipped dessert.
I’m not sure what our total bill was because I was not paying, but I believe the entrees were reasonably priced considering the amount of food we had. Service was attentive but not overbearing.
Would I go out of my way to come back here? Probably not. However, for a chain steakhouse, it was a decent meal.

We decided to try out this Lone Star since everything else in this shopping center had a long wait. We quickly find out why. We are seated at a dirty sticky table and given no menus. The waitress shows up and takes our drink order (still no menus or place settings) we spent 20 mins waiting for drink order. A man, I will assume was the manager, was standing up front chatting up the incompetent hostess. Eventually the strain of sitting up really straight so that nothing would touch the disgusting table combined with dehydration and we walked out the door. Finally our waitress, who must have finished her smoke break, asked what was wrong as we walked past her on our way out the front door. Good job, you have such horrible service that people would rather wait 30 – 40 minutes at the restaurants on either side of you than come in. Then I guess they are the smart ones because while we were waiting for our drinks they probably were seated and eating at Red Lobster or Famous Daves. This was the first and last time I will go in there.

Wheeew where to begin. First the wait was 35 min on a Sunday evening that was not very crowded. I should have known there would be a problem when one of the servers came back to the hostess station crying because she was overwhelmed. As we waited multiple customers came to speak to the manager about the poor food and service. Once finally seated we ordered. I ordered my steak and asked for medium, it came out the consistency of a hockey puck. Why ask someone how they want their steak if you are going to cook it extra well done anyway. As soon as the food was delivered to the table the waitress asked us to cut into our steak while she stood there. I assume that this was so she could take it back to the kitchen if it was not cooked right. Ahhh «news flash» you deliver the food to the table and then you come back a min later and ask if everything is ok (Waiting 101), not force the customers to cut into their meat under duress! I guess the reason was that she knew she would not be coming back to the table which she didn’t. So in a nut shell the food was bad and the service was worse. Will not return

Terrible food and even worse service

Didn’t have any complaints about the food (it was really quite good!) but the service was rather mediocre and the restaurant barely had any customers at the time — on a Friday night — which surprised me! Usually when you hit any of the 5 restaurants in this complex, you have to wait for a table for a while… I guess maybe everyone else was at the other restaurants rather than at Lone Star?

Horrible service. I usually like lone star from time to time but the service was so awful my wife and I walked out without dining. We waited over 15 minutes after being seated for our drinks and the place was less than 50% full. Unacceptable. Will not return.

Just awful.
Our server Lara was nice enough — and thankfully the manager (who looked about 18 years old) comped my in-​edlible over-​cooked salmon. Dry. Awful. (And I asked them to cook it less than they usually do — which is Medium-​well).
Thankfully it was very inexpensive (we got the 2 for $ 25 lunch deal — one app, 2 entrees, dessert).
The food was just not good — and the service was so slow.
Like watching paint dry. 45 minutes to get the app, 20 more for entrée.
Will NOT return.

This Lone Star Steakhouse is in a strip mall (essentially a row of restaurants) off US-​202 southbound. Northbound access is via traffic light at Rocky Run Parkway and US-​202. Parking seems adequate, although on the night I went there, the parking lot was pretty busy.
The restaurant interior seems brighter than is the standard for restaurants of this type. They use good lighting, which is great for me since I photograph my food, but maybe not so great for people who prefer a darker setting. In my view, service was pretty good, although the server did jump the gun on removing the bread basket when I wasn’t quite done with it. Food was okay, not exciting. Where this place falls short is the peanuts. At Lone Star Steakhouse in New Castle, you get peanuts in a bucket. Here, the peanuts, if you ask for them, come in a plastic bag on a tray. It’s just not the same!