Hawkins & Sons

What rude folks! I made an appointment three weeks ago. Someone called me, exactly as they had said they would, prior to coming out. I answered. No one at the other end! So I called. I said ‘someone called from your office, but when I answered, no one responded back’. The man’s sarcastic response, ‘that happens sometimes!’ So I said, ‘well, you called me, so I am wondering how come no one said a word when I answered?’ Says he, ‘well, you want to argue or give me your name (this is the first time he asked for my name!’) so I can help you?’ In the meantime, he has been arguing, smart mouthed somebody to begin with.
Really?! Must have gotten off on the wrong side of the bed: I gave him my name, he hangs up on me. I guess that happens too, at Hawkins and Sons!
Here is the deal, you folks at Hawkins and Sons: I have something I need fixed, I say ‘thank you’ and ‘please’ and make an appointment, I get a call, I guess to confirm; I answer, someone there does not say anything, I call back the same number that had called me, you are rude, accuse me of arguing… then hang up!
You have the skills, I would pay you to fix something and I have money to pay you, but I won’t put up with this chicken sh-​t!
Bye!

This is a family owned business that knows appliances. We were shopping for a slide in range and were having a hard time finding anyone at local stores to help. Everyone told us that we would never fit a slide in into an existing space with granite counter tops without having someone cut our counter. Even when we found a range we liked at Sears we were told by the gentleman that it would not fit (my husband had all our measurements and thought it would) we said we wanted to order it anyway. After his eye rolling he looked it up in the computer and said no that model was not available. Wow how about taking it off the display floor if you can NOT buy it. We had 3 different sales people at 3 different stores and not one of them knew anything about this stove. Hawkins salesperson knew what he was talking about and answered every question without having to look the answer up. The stove arrived in 3 days and was delivered, installed and the old one removed. Guess what the stove fit perfectly. This is a company with great knowledge a great selection and they repair. We would only go here for new appliances in the future.