Cottman Transmission and Total Auto Care

This was not a good experience. Let me start by saying that the owner, Ron, is a great guy and excels at customer service. He completed the work on time in the price point that he had estimated. The rest of the experience was a disaster. I brought my vehicle in because of a noticeable problem with the transmission. He determined that the transmission would need to be rebuilt and that would solve the problem. Well… $ 2400 later I received my car back and within just a few miles, noticed that nothing had been fixed. Sure, they tore my transmission out and rebuilt it, but it turns out, it was never the transmission to begin with. It was a computer issue… Once we discovered this, he quickly told me he would be able to handle the computer issue BUT it would cost me another $ 2000! Can you believe it? No consideration was given for the fact that they misdiagnosed the problem to begin with that led me to spend over $ 2000 unnecessarily, but to make it worse, he wanted to charge me another $ 2000+ to fix the real problem. I was floored to say the least. Whatever happened to «I screwed up and will take care of the problem» type of service. All of a sudden I’m facing the prospects of having to have spent over $ 4000 for a problem that should have cost me half that. On top of all that, the guys working on the car got transmission fluid/​grease all over my tan leather seats… It was not able to be fully removed/​cleaned.
The only reason that I gave them the two stars that I did is because I believe that Ron is a good guy and only meant to do the right thing from the start. I think he does well with vehicles that are more common and less technically challenging. If you have a domestic car, by all means give them a shot, but if you have european or higher end vehicle — leave it to the real experts that work on those cars day in day out.

Got some great service here. I have a Chevy «Clunkerado», that most likely needs the rear end rebuilt, but the guys at Cottman told me to put it off, and told me what to listen for when its REALLY time to do the service.
Saved me $ 1200, that’s gets five stars in my book.
And the owner operator is one of the service techs, so he knows his business!
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Well, my tranny finally quit. Brought it to Cottman’s and got an amazing deal. They didn’t just rebuild the tranny, they upgraded almost every part they replaced. My truck with 100k on it drives like new! If you have a Clunkerado (and you know if you do), bring it here and for $ 1800 you will get back the truck you thought you bought.