Chase Bank

Acouple of weeks back I went to this branch to make a deposit, they were still close. They were running late and I understand sometimes you lose track of time or the staff gets their shifts wrong. The thing that bothered me was that the girl teller with the red hair just walked by and didn’t even say «hey sorry for the wait. We are running late or a good morning» at least. She just went in and giggled like if it was funny. Today I went in to make another deposit. Same girl was there and her manager. She «was organizing» the pamphlets that looked the same to me. She took her time while the guys in front of me waited to be helped (she’s the only teller) then when it was my turn. She barely smiled and then I told her what I was there for. After she was done. She just handed me over my deposit slip and that’s it. I said thank you just to see if she got the point that her demeanor wasn’t all that great for being in customer service. I always come to this branch and my best experience was when Pilar was there. She was very welcoming and gave excellent customer service.

They have new machines in the middle of the floor… they closed window tellers and kept only 3 (super separated; 2 on business transactions and 1 on the other side of the moon). They said it is better and it won’t affect the lines but *cough* it did. ATM inside/​ATM outside (what’s the difference???)
When I asked them if it affected the employees at the windows… answer:“No, we’re actually hiring someone new for the branch.” :\ Question: «for the window?» Answer: «no» … the original question was for the window. It’s whatever there but they do get lines… unless you go during their downtime. During peek hours… «Fo get about it!» There should be more personal account windows.
If there is another branch… just go there.

Great customer service. Line moves swiftley inside but for some darn reason when the bank is closed and I have to use the ATM outside its so slow. People stand there and look at the screen without doing anything. C’mon People handle your transaction and MOVE out the way! Its not rocket science just handle your business. Im all for taking care of my $$ but just dont understand why people take so long. SMH.