Cape Fear Flooring

I am new to Wilmington area so I didn’t know where to go to find some one to do my floor refinishing. I talked to some friends and others that might know where to look for help. Some way I found Ben the floor man. I called him and he gave me a quote but I was a bit skeptical so I ask for referrals which he supplied willingly. I still needed more information so I got other quotes. Now here is the good part Ben knew floors the others did this as a by the way I can do floors too. But Ben knows what to do. How to finish a floor as well as how to repair the floor. You can’t tell from the photos but the floors were in had shape now the are beautiful. What a pro.

I highly recommend Cape Fear Flooring. Ben was very easy to get in touch with. He did the estimate in a timely fashion. He was very thorough and answered all of my questions. I had other estimates done and his was the most competitive and he does quality work. He gave me daily updates and was very friendly and easy to deal with. The floors looked like brand new afterwards. You can tell he is very meticulous and takes pride in his work. Customer satisfaction is a high priority for him. Will definitely refer my friends to him

My wife and I needed some ring work done in a couple of travel trailers we own. Ben stopped by on a Saturday afternoon, gave us an estimate on the spot. He said he’d be there to do the work on Tuesday morning. He came over on Tuesday as he’d promised reviewed the job for us once again and discussed options. We’d planned on using vinal in one of the trailers but we were really close on the amount we’d purchased. Ben made us a great deal on some hardwood and wrapped up the job over the next few days. He was honest, did outstanding work and overall was great to work with. My wife and I would recommend Ben and Cape Fear Flooring to anyone looking to have any type of work done related to flooring.
Please don’t review this business if you received a freebie for writing this review, or if you’re connected in any way to the owner or employees.

Ben Smith did an excellent job on the floors in a recent project of mine. A kitchen had been expanded and the new oak flooring had to be feathered into the existing floor. A perfect color and finish match was imperative. Ben pulled it off. He showed up on my site when he said he would and worked until the job was complete. Several weeks later he returned, at my request, to touch up the existing floor and seal the shoe moulding, again, on time and perfectly done. Well done, Ben

Ben really helped me out! He installed flooring in my kitchen/​breakfast area that matched flooring in other rooms that I had installed 6 years ago by another individual. His company did a great job on the flooring installation and clean up. He was dedicated from start to finish. I would definitely recommend Cape Fear Flooring to others.

I had a unique hardwood floor install and floor refinishing job and Ben and his team did a great job. He was prompt on scheduling a quote and gave me a solid price better than the competitors. CFF was the only company of the five I called for a hardwood installation quote that suggested refinishing my old hardwood in the rest of the house. It made a HUGE difference and looks great.
He uncovered unanticipated issues with my kitchen subfloor and he fixed the entire kitchen subfloor and did not charge me additional labor. He also provided me with additional hardwood for my kitchen and did not charge me. He and his team worked extremely hard in unbearable summer heat to get my job done as fast as possible. He is passionate about the work he does. He called after the job was complete to make sure I was satisfied. Thanks, Ben.

Although Ben knows his business unfortunately his employees do not and Ben relies on them to do the work. They cut the bottom of several of my door casings too high leaving a large gap from the door casing to the floor. Ben filled those gaps in with caulking but it looks awful! I will have to hire a carpenter to replace those door frames. His employees also knocked holes in my walls, door frames and a piece of wood furniture. If that wasn’t bad enough, his employees tore up several of my bottom kitchen cabinets causing Ben to replace all my bottom cabinets. Now my top cabinets do not match my bottom cabinets. I was not going to leave a review but was advised by several friends to do so to hopefully prevent anyone else from having to go through what I have been through with this company. During this project, I was put on high blood pressure meds, Valium and Zanax. I wish I had gone with a company like Lowes or Home Depot where they screen their employees better!

Cape Fear Flooring sanded and refinished our floors and stairs in our beach house on Topsail Island. The floors were the original prefinished hardwood that had suffered through 20 years of sun and sand. Needless to say, they needed lots of TLC. Ben provided us a very good price for the job and started and completed the job on schedule. We were amazed at how well the floors came out, like new. We were also impressed with Ben’s ability to match another area that had been replaced with newer floors so the rooms tied in well. Finally, they ran into issues with the shoe molding and had to replace much of it instead of reuse what was taken up which turned out to be in worse shape than expected. Ben and CFF did not charge us any extra for this. We are so pleased with our new floor and highly recommend Ben and Cape Fear flooring.