Banana Republic – Mayfaire

Love this store. I have been shopping at this location for a few years. The staff are always friendly and go out of their way to be accommodating. They always make valid suggestions, and are always knowledgable about their merchandise.

I’d been to the store on the weekend with my friend, and we’d both seen items we thought about buying. We were really liking the current line at BR and we are both sort of overhauling our wardrobes. I had a dinner to go to so I thought I’d go out and buy a sweater I’d seen (full price). I called my friend on the way to see if she wanted me to pick up the (full price) skirt — yes was the answer.
I pulled into one of the 4 empty parking spaces in front of the store. No other customers in the store. Was greeted as soon as I walked in. That’s where the customer service ended. There were 4 women working the store. I grabbed my items to try on, came back to the front to ask for a fitting room. I was undecided about the fit of the item I was buying. Was hoping someone might come back and check on me so I could get an opinion or another size. Then I decided to go back out and look around. See, BR used to be my go-​to place for clothes for events. I would go out there, say I have this event to work, and the salesperson would be so very helpful in suggesting an outfit that worked and I almost always bought what they suggested. So, I walked out front, thinking that if someone asked if I needed something, I would ask for suggestions. One of the saleswomen had tried on a shirt and she was modeling it for the others. All were giving their attention and opinion about the shirt and they were all chatting away. I kept looking around. Zero help, zero acknowledgement. So, I just decided to leave, and not to buy the skirt for my friend either.
Customer service at that store has really gone downhill. I will not be driving across town to purchase clothes in a pinch like I used to, though the BR line is really looking good these days.

I took my boyfriend who HATES shopping into the store on a busy Saturday in December. I thought the combo of having to shop as well as it being a holiday weekend might be too much for him but it turned out great! The fitting room attendant as well as one of the other gentlemen working were fabulous. He tried on for over two hours and left with a whole new wardrobe. We had to find a couple of items online and one in another store and as someone who also works retail I know what a pain that can be but they were so patient with us. Great job BR!!!

One of the worst Banana Republic stores I have ever been to! I have been in this store many times and have yet to have a typical banana experience.
First, the store is always a mess and disorganized. They do not have a lot of sizes usually either. No one ever greets you when you walk in and there is never anyone to ask questions to or ask for sizes.
Second, when you do hunt down an associate, they are typically rude. There is a tall thin blonde that acts like she cannot be bothered. I believe she is a manager. If you have sale items in your hands, forget being asked if you want a dressing room
The tall blonde walked right by me. I had about 10 – 15 items in my hands (sale and full priced). She only came back once she saw my bag and I guess knew I could afford the merchandise. This is common for this store. They are lacking customer service skills. There is another brunette haired associate that is just as rude. She’s real short and small. I don’t know her name. But, she also will
Walk away instead of helping.
I would avoid this store at all possible cost. They have a website and their shipping tends to be free a lot. Unless you like shopping in a mess! P