Avalon Oaks

We have been a resident of Avalon Oaks in Wilmington for 10 months. Overall living here we have enjoyed very much up until today.
This morning at 6:30, on a Sunday, my husband woke me up to tell me we had a rat in our gas fireplace. I immediately jumped out of bed and called the 24 hour maintenance line. Let me just say, that I will be going into work late tomorrow so that I can march my way down to the leasing office and share with them what occurred today. When I called the 800 number this morning, the lady took my information and said that she was going to send everything I told her to the onsite maintenance. At 11:30am we still did not hear from anyone. My husband then called back the same service number to follow-​up and a male said that there was nothing he could do. We had to wait til the next day and speak to the leasing office. I was extremely upset with the customer service we received. We pay over $ 2000.00 a month and can not be contacted when we have a rat in the fireplace. So, we had to put up a board in front of the fireplace to avoid the rodent from coming into our home. Who knows if this thing gets loose and perhaps bites myself or anyone in my family and has rabies? What would Avalon due then?
And to add more fuel to the fire, we have constantly been dealing with issues of birds or some animal living in the vent in my son’s bedroom. Maintenance has been to our home over 3x for the same issue and still doesn’t have it fixed.
Also, be prepared for your rent to increase quite a large amount when your lease is ready to expire. We were paying $ 1750.00 for our 2 bedroom /​2 bath and this past August, 72 days before we had to renew our lease, we received a letter saying our rent was increasing to $ 2100.00 a month. I died. We specifically moved to Wilmington for my husband’s job, went to a one car family, and had my son start a new school in the middle of the year. I spoke to management at the leasing office to have them work with us. After a week they were going to lower it $ 35.00. What a joke! Then after emailing the management team so they could send it to corporate, they came back with an amount of $ 2013.00. So, what I am saying is if they increase your rent 25−30% like they did with us, make sure to speak to the leasing office.
On a good note, we did move in during December 2014, right before the blizzard 2015 and they did a fantastic job with plowing. The pool is great, however having the pool open Memorial Day weekend and close Labor Day weekend is kind of crazy, since it still can be hot in September. They also do a great job with landscaping and keeping the grounds clean. Fitness room is nice also.
Hope this review is helpful!

I live at the Avalon Oaks in Wilmington. my apartment is top-​notch, very bright and comfortable space. 2 large bedrooms with large closets throughout and 2 full bathrooms. It’s situated off 93 but still feels quiet and serene. They keep the complex very clean and tidy. and there’s always plenty of parking!
Haven’t been through the winter months here, but I’m more than certain they will keep us plowed.
Very happy we decided to move here.
Thanks Avalon Oaks Team!

My husband and I lived in a 2-​bedroom + loft apartment at Avalon Oaks for almost a year and, as long as we have a choice, we won’t live there again. Here are the reasons why:
1) When we moved in the apartment wasn’t 100% clean. The kitchen cabinets are all white and it was easy to see that nobody bothered to have it cleaned. And the stove was really nasty with greasy all over. I spent a half day cleaning it.
2) The apartment is extremely cold. We spent almost $ 300.00 per month during the winter with gas and the apartment was still cold, even with the fireplace on. We opened a service request for the maintenance team and after checking everything they told us everything was normal. I guess there’s nothing they can do since the building is old and it seems that the insulation doesn’t work correctly or the heater is not powerful enough.
3) All appliances are very old and the stove is very rusty. One time the oven stopped working and it took a day to the maintenance team to replace the broken part.
4) The leasing office team is not the most helpful people and they need to be more organized. They scheduled a pre moving out inspection and a couple of days before they sent us a reminder. Nobody showed up on that day nor even called us later. I had to send them an email.
5) The hallways outside the apartment were always dirty and the building smells weird like it needs to be cleaned.
6) They raised the rent a lot when our renewal time came. It’s expensive for what they have to offer and it is definetely not worth at all.

This apartment is one of the cheapest built apartments I’ve ever lived in. The walls scuff ridiculously easy. The blinds break just from using them. The countertops are pathetic. You essentially can’t use your counters in the kitchen. If you have ANYTHING spill on them for not even 5 minutes, they stain. The plumbing is cheap. Everything is cheap. I’m living at one of the properties now. I fully expect them to try to take my security deposit because of «damage», but when the materials are this cheap, it’s absolutely normal wear and tear. I have never had so many issues in such a short time at an apartment. On top of it, they claim to be a luxury property and charge you as such, but they are not worth what you pay. Other reviewers I’ve seen have said the company uses corporate as an excuse. This is absolutely true. They also will not budge on anything you disagree with them on because they’re a big corporation and they are not shy about telling you that.

Living at Avalon oaks west in Wilmington right now… Its OK first apartment we’ve ever lived in. Its $$$$ but I guess you get what you pay for. If we wanted to skimp on rent, we could live in Lynn or Dorchester I suppose, but we dont. We have kids and want them to not get shot in the middle of the day. BUT they do need to update their kitchens, and they didnt leave much green space for playing, and there’s no designated doggie spots, so even if you do find a patch of grass, some golden retriever probably peed all over it already. Blankets are a must with the toddlers when playing outside here. Very convenient to routes 93, 125, 38 and 28. If you are commuting to boston, u r looking at 25 mins, tops.

I lived here with my boyfriend (now husband!) for a year right after college, and it was really a wonderful place to live. I was going through the ahh-I’m-out-of-college-now-and-I-have-no-idea-what-to-do complex at the time, but I really felt comfortable there.
The only thing keeping it from 5 stars is the location. Wilmington isn’t exactly the most riveting place in the world. And if you really want to get picky, the kitchens could afford to have a little more counter space. BUT, please don’t let this deter you from looking at it if your lifestyle meshes, and the kitchens have so many amenities it’s worth it. (o hai, gas range!) Even though we would have enjoyed a bit more of a walkable quaint neighborhood, the complex itself was beautiful. So new and clean.
The apartments are roomy, and we never had any problems with anything from what I recall. Office staff was courteous and friendly. Caitlin was the person we talked to the most and she was awesome. They have a pool with a hot tub (loved that), a fitness center, and recycling! The grounds were kept impeccably clean. I never felt unsafe. It’s near route 93 and the convenience of grocery stores and pharmacies are just a few minutes away. The complex itself feels nice and tucked away and the driveway/​parking area provided a great loop to take evening walks.
All in all I can’t say one bad thing about Avalon Oaks West, and I was not paid to write this I swear! I’ve been comparing everywhere we’ve lived since to it and nothing has measured up yet in terms of ‘the whole package’.