Advanced Air Solutions

I have been having terrible allergy problems and my doctor suggested having someone clean my ac vents. I found this location when I searched the internet and they had good reviews. I called and got an answering service. I left a message and it took two days for someone to return my call. A gentleman named Lee called me back to schedule an appointment. I had to call him back the next day to schedule my appointment. I made it for two weeks later, so I could get paid first. I had to take off a half day of work to meet them at my house on the day of the appointment. I left work and drove 45 minutes to get home. An employee called me 22 minutes before my appointment time to say the person working with him had a sick child and had to go home; he needed to reschedule. When I told him I was not happy about getting a last minute phone call, he mentions he is two hours behind. He said Lee would call me back the next day to reschedule. I understand kids get sick and things happen but to get a last minute phone call when he knew he was two hours behind to begin with is a bit ridiculous. He said he would compensate me in some way if I
rescheduled. The following day, I got a phone call from a female named Olivia, not Lee the manager as the guy promised me. When I expressed my unhappiness to her about the situation all she said was she understood. I told her I did not want to make an appointment with them at the time because I was not certain I wanted to do business with them. All she had to say was, if you change your mind, give us a call. Not sure what kind of business these people are running but it does not appear they are concerned with whether they have business or not.