Naturally Yours

Buyer Beware! On my visit with my daughter for yearly mastectomy bras the fitter was knowledgabe about the undergarments but gave us bad info on insurance payments for items. She told us yes they are covered so she would be able to get the items, bras and also lymphydema sleeves at no charge to her. She is on a fixed income and this was great to hear. Well lo and behold we were billed 454.00! I called and asked them. I could get them online from the company, at 100.00 each and even 1 FREE one too! I tried to return the sleeves unopened and never worn but was told sorry– no returns even though I told them they were still in packages. I would have NEVER purchased those Lymphadivas sleeves from them!
I feel that they are working with women, that are vunerable and emotional cancer patients, with more things to think about that being overcharged for services.
My credit card company denied this so we have a 454.00 to deal with now!
Being on a fixed income I now struggle with paying this bill! Buyer BEWARE!!!

We went to Naturally Yours with my mother who is receiving chemotherapy and had sudden hair loss. We were looking for a place that had wigs in stock and a place where we could pick up a wig the same day as our appointment. From the get go, the receptionist was very understanding and worked to fit us in to the schedule. Upon arriving, we were greeted warmly and felt welcomed. It is a very nice, clean facility that has wigs on site and stylists to help you choose the color and type that is best for you. Amy did a fantastic job helping my mother find one that she felt comfortable in. She was extremely professional, patient, attentive, and caring. We never felt rushed or pressured. After we picked out a wig, Amy took the time to sew it so that it fit appropriately and then worked with us in styling it to best resemble my mother’s natural hairdo. My mother left there with a much better attitude and outlook than she went in there with! I would highly recommend Naturally Yours!

I went to Naturally Yours last year before I started with my chemotherapy. I was told that I would lose my hair within 2 weeks. The stylist was able to see my natural hair and style before it fell out, and had me try on a number of different colors and styles of wigs. She told me to return in 2 weeks or when my hair began to fall out. Two weeks after chemo started my hair was falling out in clumps. I went back to the shop, the stylist had my wig ready. She shaved my head – even gave me a temporary Mohawk for fun at my request, then continued shaving it. She did a wonderful job matching my own hair, and cut it to the same style. I highly recommend Naturally Yours. They have beautiful wigs and hairpieces, and many lovely scarves and accessories in the store. The stylist was professional and kind, and the wealth of experience in this shop makes this a wonderful resource for people who need this type of service.

Unusual and appreciated business that caters to specific needs of women undergoing cancer treatment — specifically wigs, hats/​hairpieces, and other prosthetics.
Owner is very experienced and arranges individual appointments to help fit you for wigs. While we very much valued her expertise and recommendations, we had a poor overall experience. We now have a wig — different from what we ordered/​expected — and will not return.
As she is catering to a very vulnerable and emotional population, it pains me to say I can’t recommend going here as I feel we were taken advantage of.
PROS:
1) Good assortment of wigs on site, to help you choose style/​color/​type.
2) Very knowledgeable owner with advice on looks/​color/​style that could be right for you.
3) Easy parking.
CONS:
1) No warrantee — on wigs or service.
No documentation of any type given to us with the wig stating what it is and what the warrantee is. Over the phone, the owner said a 30 day store warrantee when I pushed, but this is not documented and there is no manufacturer warrantee on the wig. $ 500 wig!
2) Bait and switch
We ordered the «best handmade wig» brand/​manufacturer that she recommended. She quoted us a price of $ 500 for wig + styling. Told us it would have to come from Germany, and she would call us the next day to tell us to confirm the shipping date and make a return appointment for fitting.
Didn’t call us the next day, or the next, or the next… SO my mom worries. I call. Receptionist is very short with me, and confused… and finally comes back to the phone and says the wig has been ordered, is in stock and will arrive in a few days and they will call then for an appointment. Ok.
So they call 10 days later and tell my (confused…) mother that the wig isn’t available, and she needs to come in again (our 3^rd visit…) to try on other substitute wigs. Doesn’t tell my mom what happened to our wig.
We go in, try on new wig. Mom is sick, wants to take it and go soon, as she gets sicker while the owner is styling the wig. Doesn’t really care what it is or what it looks like. She has metastatic cancer and is febrile and I need to get her home and then to the ER. She is sick.
When I get home, I realize we don’t know what the heck this wig is, it is not a well made import from Germany but a cheaper American knock-​off. There is no documentation with this mystery wig. Certainly not worth $ 500. Oh, did I say that she charged us the same price that she had quoted for the German wig?
3) Would not reveal the name/​type of the wig purchased.
I have to list this separately. Her rationale is that she doesn’t want us to go on-​line and buy it ourselves. But we already bought it, and we went to buy from her specifically because we needed her expertise and guidance and styling. I guess we trust her more then she trusts us, that’s for sure!
4) Rude front of the house receptionist — both in person and over the phone.
5) Owner needs to realize that some of her clients are very very sick. If my mom wants to come in and order/​buy a wig TODAY, it may be because she is scared, sick and doesn’t want to come in again. Do not try to tell her she doesn’t need a wig today. While you think you may be helping her, you actually hurt her. You made her feel embarassed, like she was being silly. She went home and worried for 2 months about not feeling good about how she looked because she wanted a wig for her thinning hair. Then we had to make another appointment, to start the process over. Driving to your store, waiting for your appointments, appointment, driving home… it takes hours and all of her energy for the day. We had to make 3 trips to your store and still didn’t get the wig she originally ordered.
6) Appointments always started late — 15 – 30 minutes each time. Just space them out more if you can’t start on time.
I am mostly hoping that the owner of this establishment reads this, so that she can address the issues. I actually feel her store could be invaluable and am just really disappointed because of our experience.
I am also an oncologist and and will not be recommending this place to my patients.