Groff’s Heating AC & Plumbing

One star only because I couldnt go lower… a 2 ½ week bathroom remodel is still uncompleted 3 months later. They installed the wrong vanity top, the wrong shower surround, I showed them exactly the correct granite to use they used something «Close» without my approval. They installed a tile floor with the incorrect or a non-​existing pattern, and without the grout, and told me thats how it was made to be. We gave them the exact information of the flooring including grout and design. We ordered an oversized shower base so that we could have a bench seat in the shower, they forgot that detail and we got huge shower with no base. They did attempt to correct that with a «customized» bench that is not the same color as the wall surround, close but not the same. Numerous delays sue to «materual not being in» ie material never was ordered… I could go one and on but seriously DO NOT CONTRACT THEM.

I would love to give a service based review but cannot even get Groff’s to return my phone calls. I have tried contacting them for three days in a row with no returned calls. On the third day I actually told the receptionist that I was not getting any returned calls and she put me through to a real person who told me that the service person I needed was in a meeting, but would call me back. Still no call back. The job I had for them was not a small one either. Guess I will be calling elsewhere.

Our air conditioner/​heat pump was not working during a recent heat wave. After calling the company that installed the unit and after being told that they could not come over the weekend, we called Groff’s.
They came on a very hot, busy Saturday and repaired the unit by replacing a part and they offered some helpful hints on maintaining the unit. The service man was very thorough and kind. He even apologized for having to charge us extra for a weekend service call.
I’d recommend Groff’s Heating, Air Conditioning and Plumbing Inc. in Willow Street, PA.