Knights Inn Willow Park

The only reason this is getting a 1 is because there is not a negative number! I called on a Monday to book a room for the following Saturday and was told that they did not have any rooms available. I asked if I could be put on a waiting list and was told «no» and he hung up. My brother-​in-​law called the next day and was told that the hotel was open and no reservations were needed — just come whenever he needed a room. I had heard rumors that the manager disliked women but didn’t believe it until I experienced it first hand! Fast forward to Saturday… we were celebrating at the sports bar in the hotel and weren’t going to drive after drinking, hence the reason we needed to stay there. My husband and I went in to get a room and I handed him my credit card. He then asked for my license… standard protocol. I had recently gotten married and gave him my credit card that hadn’t been changed over yet… so he questioned it. I explained that I had recently gotten married and that was my maiden name, but I had another card that had been changed over to my married name and matched my license… so I gave him that. He then proceeds to ask «Who is Diane»? I explained that was my middle name & had no relevance, the first card was in my maiden name and the card I just gave him had my married name on it. This went on 3 rounds of explanation. My husband then interjected and tried to tell him that the first card was my maiden name and he VERY RUDELY pointed his finger at him and said «I’m not talking to you!». We remained calm and I tried once again to explain and SHOW him I had proper identification and that my cards were legit. He again VERY RUDELY said «GET OUT! I cannot rent to you… get out of my lobby!» Shocked, I asked «Are you serious?»…and he was! We did end up staying there because we weren’t going to drink & drive (my brother-​in-​law had to get the room). As if the manager’s unexcusable behavior wasn’t bad enough, the room was run down & disgusting. The other reviews are spot on! There were dead roaches in the bathroom and the shower ceiling had a huge patch job that was about to fall in! There was a musty smell and the wifi didn’t work. Will never stay here again and will warn everyone that I can not to stay here either! This place should be shut down!

So my sister is getting married and we are looking for a hotel to have out-​of-​town guest stay at. We have been calling around trying to find the best location.
When my husband called for rates, he was given good information and felt that it was a possibility for us to use. When my sister called she was treated rudely by the employee answering the phone and was really turned off by the little interaction they had. Their rates are the best we have found around but if they have terrible service, I would rather pay more and have a good experience for our guests.
I will be going by the place tomorrow to check out the location with my own eyes to see if this COULD be a possibility for our out-​of-​town guests. I will modify my post if I find it is better in person than our phone call experience.
We have checked other sites that «rate» places and so far, we are finding this place is NOT one with high reviews. I will let you know tomorrow.