Pep Boys

A joke. a bunch of idiots who have no idea what they are doing. You will sit around waiting for nothing. Avoid

We were in Pennsylvania far from home moving our daughter out of her college dorm when after filling our van to the brim with her stuff we came back out to a dead battery. Luckily we were able to jump start and head over to this local jiffy lube where they were very professional and fast.

Gone to the dark side. I have been coming here for over 20 years. I had a car in recently for an inspection and an alignment. I made an appointment for 8AM, got there, and waited for the car. The car passed inspection, and was ready in less than two hours. Great. The bill came out high, and I found out they were charging me for an emissions inspection they never performed instead of just an emissions sticker (low-​mileage exemption). They corrected the bill. Then I saw that they charged an $ 8.99 shop fee in addition to the $ 89.99 alignment fee quoted for the wheel alignment. I have never seen that before, but whatever. I trusted this Pep Boys and the long-​time tech that did the work, so I did not even check the alignment report when I paid up.
A few days later, I was looking over the alignment report. I realized that they had not done a wheel alignment, they had just done a front toe adjustment. They had then sent me on my way with the car out of alignment with a bad left front camber, and had never said a word about it to me. The car is a basic one to perform an alignment on… there are no rear alignment adjustments, nor is the front caster adjustable. The front toe and front camber adjustments are the only ones to be made, and Pep Boys could not even be bothered to do that right.
I made a couple of calls to the shop and an online complaint to corporate customer service. I was treated rudely, given nonsense excuses, and/​or blown off all along the way. I finally called corporate customer service and only then did they act on my online complaint. They responded, and their story changed to «camber is only adjustable by replacing the front struts. And installing a camber kit. This would require additional labor». I personally checked the car, and no additional parts, modifications or labor are necessary to adjust camber on it. I replied to Pep Boys and asked why exactly they thought «camber kits» were needed, why I wasn’t told this at the shop before the «alignment», and why they released the unaligned car to me without a mention of the bad camber. Pep Boys just repeated their offer to install «camber kits» on the car, but then also offered a refund if I wanted one. Ultimately, though, they never answered my questions, nor did they process a refund. I charged the «wheel alignment» back on my credit card. I am kind of ticked at myself for wasting my time trying to let Pep Boys correct this. I should have just submitted a chargeback on my credit card the second the manager at the store refused to look into this.
Hey, Pep Boys: If the $ 100 you charge for an «alignment» isn’t worth it for you to do an alignment, then charge more, don’t do alignments at all, or at least let the customer know that you are only going to do a «toe and go». No need to scam. The customer can then decide if he wants to go to a professional repair shop and actually get an alignment done.
BTW, Pep Boys has been going through a buy-​out over the last few months. Beware.

I drop my car off because it is leaking gas. I assume it is fuel filter. I mention that and the man asks if I want them to replace the filter or look at it first. Looking at it first costs 40 $. To me this sounds crazy. But I need it fixed because its leaking gas so I agree. They call me to say it isnt the fuel filter and to look further for the problem is 450 $. Not to fix anything, just to look. I decide to take my car elsewhere and go pick it up. When I get in my car the «sms airback urgent check» message is flashing in my car. I have never seen this before. It was not flashing when I drop my car off. After arguing with the manager who insisted all they did was drive the car from spot to spot agreed to check it once I get the gas leak fixed. I will update this review when I go back Thursday. Overall the staff was rude and unhelpful and has damaged my car. I will have another mechanic examine this before seeking restitution from pep boys. Horrible experience!

Almost 2hrs to replace a valve stem. $ 15 dollar job, so i figured they could do it and save getting dirty. Wishing I just did it myself.

Would not shop there. Harassed by store employee who thought we were shoplifters because of our hoodie and sweatpants (it’s the Friday after Thanksgiving, give me a break)

Never fails. The slowest service ever no matter what time and day of the week. I wanted to try once again to get the car serviced again but now prob will never ever come back. Dropped off vehicle at 1:30pm called to check on status at 4pm. The car still has not been taken in. Come back at 5:20 and was told it will be done at 6. When they close. 4 and ½ hours for 4 tires and a belt change. Again, unbelievable!!! NEVER AGAIN!!!

Recently went into this Pep boys to return a battery I had purchased at a Pepboys in Philadelphia because that is where I was when my my car died. After having my car jump the battery turned out to be fine. I work in Horsham so I went to my nearest Pepboys the willow grove location with a reciept and the battery. I gave the cashier my receipt and she proceeds to tell me we don’t take returns from Philly stores and ask me where I lived, I asked her why she would not take a return with a valid receipt, she goes on to tell me she going to have to ask a manager because she doesn’t think she can return this, after about a minute or so she comes back and say «we are going to take it back this time as a one time thing» I ask her why wouldn’t take back an item purchased from your store, she replies because of taxes it messes up our system and some other word vomit. I guess she didn’t notice the employee discount on the the receipt and had no idea I also work for the company and have for 8 years both as a cashier and part associate at a store roughly 20 minutes outside of Philly and have never seen or taken a training module on handling returns from Philly with any special care. Need less to say I would not recommend this particular Pepboys because they operate on a special system that doesn’t allow customers from Philly to return items they don’t need even with a receipt without special permission from management

Great service. They don’t try to rip you off. I had a used car that needed $ 2400 worth of work, more than the car was worth. Instead of stringing me along I was advised to get rid of the car. Great advice! Nice people and very cooperative. I must admit that if you have an appointment you will probably need to wait longer than you thought, so keep that in mind when you bring it in. Other than that great place!

This place is terrible and I’ve never even been here! I’ve never been able to complete an appointment I’ve made! I made an appointment online about three months ago for that afternoon. I got a call and didn’t see it… They didn’t leave a message (wtf) and I called back to see what was going on. They said that actually no one was there to do an oil change (how long does that actually take??? Five minutes!?) and could I leave the car with them. I said forget it and canceled. This was for a Saturday afternoon. I made an appointment with a different location and had no problem.
Today I decided to try again with them since I’m in the area today. I made an appointment online for this afternoon. I get a call like an hour later asking what I needed done and the guy was like barely talking… He was like «oh an oil change… that should be okay I think… Uh you might have to wait when you get here because we don’t really have anyone working.» WTF. On a Thursday afternoon !? Whatever. I just got a call (15 mins before the appointment) asking can I drop off the car because only one person is working. Um no I can’t. An oil change should take like five minutes. I also heard someone yelling in the background saying «IVE BEEN HERE ALL DAY!!» What in the hell. I said cancel it.
My thing is… Why doesn’t anyone work at this location!?! Doesn’t seem to matter if it’s a weekday or weekend. Also, can’t you turn off the online appointment scheduler if you literally cannot fulfill appointments!?! Insane.
I’m saving myself the hassle And never attempting to make an appointment here again.

No stars 3 plus hours to plug a tire. With an appointment. Bunch of incompetent human beings. the manager needs to go. Back to the plug. Which was also covered under warrantee they then tried to charge $ 20 for plugging the tire. I bought the tires here because they carried the size I will never again use a pepboys especially this one.
So now onto when I actually got my tires put on. Also took 3 hours. Now I don’t have the equipment to change a tire. But I have used one. And it took no longer then 15 minutes. I get charged labor for 3 hours because these knuckleheads are paid to steal our money. Scum of willow grove.

Well we made an appointment to have our oil changed and brakes checked. This took a lot longer then expected. After 5 hour we found out there was some confusion about our appointment. The manager was very nice and apologize for the confusion and made it right.

I had a very low tire this morning on my way to work. I was able to make it to Pep Boys as they were opening. Walter knew I was in a hurry and got me in right away. Thankfully it only needed to be plugged and I was in and out. He also signed me up for the rewards program and saved me money.

For whatever reason, my last post on here was removed. I am adding the story back because the experience was far too frustrating.
I came in for a simple battery check, and I was ALSO given the spiel that the alternator was bad, and the battery itself was fine. I said there is no way because the drive there was fine once the battery was jumped, no clicking or any other sign of a bad alternator. I go out to my car after waiting for 4 hours for the battery check, and found that the ignition started clicking when the ignition was turned. HOLLY is the employee that I was dealing with throughout the entire process. HOLLY was rude, abrupt, and completely arrogant. I told her that the car was not acting like that before, it would not have gone bad in that small time frame. She told me the same line that, «COMPUTERS DON’T LIE.»
I ended up going for a second opinion at the dealership, but I couldn’t get out of the lot because the car just would not start. Thankfully the mechanic jump started the car. I went to the dealership and they found that the battery connection was lose after looking at it for 15 minutes. The PEPBOYS mechanics messed up one of the most simple processes of reinstalling the battery?
HOLLY was right. Computers don’t lie — PEPBOYS LIES. Bunch of scam artists.

This has to be one of the most poorly run places I have ever seen.
Over a year ago i set up an appointment online for an oil changed. They gave me a time and date to be there. I go at the specific time and they tell me oh we don’t have any time at the moment we are booked. I tell them that I did set up an appointment online. The answer was they do not look at online appointments.
That alone is pretty close to false advertising to me. But at the time i thought nothing of it. Everyone has its problems
Now last nightIi CALLED this time to set up an appointment for a state inspection. The first time i was on hold for about 30 minutes so I gave up and called back later.
A female did answer this time in a timly fashion. She asked what I wanted to do and I told her an oil change and state inspection. She asked what time and what type of oil. I asked for 6:00 pm. She set up the appointment and told me it was good to go. I did tell her that I would wait there for it to be done and I did need my car for tomorrow.
Now today I go to Pepboys to get my appointment done. As I tell the clerk why I am there they tell me.“Oh we don’t have anyone who can do state inspections after 6pm”. Now I explain I set up an appointment. Explain that I told them I would stay for the appointment. .All I get is a «I dunno».Never even a look up of my appointment. Great service.

After an oil change with my regular mechanic my older car was leaking a small amount of oil from the bolt on the oil pan, pretty obvious to find just by looking at it. Since my regular mechanic is 70 miles away, I take it to Pepboys to get it tightened up or the gasket changed so it stops leaking. They called a few hours later and told me that the oil pan is stripped and the whole thing will need a replacement… at the cost of hundreds of dollars. I took the rest of the day off to take the car to my mechanic to get a second opinion. The oil pan is not stripped, the gasket is just bad, anyone with a minimal amount of mechanical ability can tell when a bolt is stripped or not. He did an oil change, problem fixed. He also looked under the hood for me and found this:
1. The air filter housing was unbolted and open, the bolts were nowhere to be found.
2. The cover on the battery positive terminal was left off
3. Instead of just looking at it, they dumped greenish dye into my oil tank for a «leak evaluation», completely unnecessary, and made it impossible to re-​use the oil, which we just put in there two weeks ago.
Keep in mind, my mechanic did a whole work up of the car two weeks ago, and none of this was an issue before Pep Boys touched it, it left them worse than when I brought it in, and they tried to charge me HUNDREDS FOR A PROBLEM THAT DIDN’T EXIST.
Take from this what you will, at best these people are extremely incompetent, at worst they are liars and outright crooks that think they can take advantage of young women who don’t look like they know much about cars.

It took them three hours to replace and rotate two tires on my car and I had made an appointment. I was also insulted my the woman at the counter when I didn’t know what type of tires I wanted or my engine size. Isn’t it their job to sell me tires and suggest which ones would work best for my lifestyle? This was in January and I have never been back to this location because of the horrible service that I received.

I bought tires less than two years ago. Was sliding all over the place. Tread was bad. Took my car back to this Pep Boys. Sean the manager inspected my car. Agreed they were in need of replacement. Honored the prorated warranty. Sean was very professional and empathetic to my tire situation. He took time to find the best deal for tire replacement. As other Unilocal customers wrote… I did wait over two hours for the service. But at the end of the day, I got honest & reliable service. I will definitely be back.

I sat in Pep Boys for three and a half hours. I had an appointment. They did tell me it would take awhile but this was the only afternoon I could do it. Hence, why I made an appointment.
According to their employee, Raymond, who gave me attitude throughout my three and a half hours, it takes two and a half hours for them to inspect a car. Which is weird, because when I got it inspected last year (also in PA), it took 45 minutes total. Inspections in Jersey take five minutes. Suffice it to say, I will never go back and I intend to call their customer service line and get a refund for my trouble.

Went in to get a new Battery — came with free install, so I thought, why not?
After they put in the Battery they told me that my alternator was bad. I said the car is acting like the alternator is O.K. and HOLLY the woman behind the counter said– COMPUTERS DON’T LIE. Well someone is lying because if the alternator was bad I would not be driving around for the last month without a problem. CROOKS.