Nestle Toll House Cafe by Chip

Depending on when you are there and how many employees are working, you may encounter a rather long, slow moving line. That aside, I ordered a cookie cake for my son for his birthday a week ahead of time. The young lady took my name and mobile number, took my info, and asked for a pick up time and date. The young lady was very polite, courteous, and attentive. It’s not the most stellar of cookie places, but it’s also not awful. I will do business with them again.

I called over to order a cake for my daughter’s birthday and nobody picked up the phone. I made numerous attempts throughout the day and nobody answered. I finally decided to run over to the store and that was when I found the employee with headphones on and feet up on the counter. When I said to her now I understand why you didn’t pick up the phone she laughed at me. I placed my order with Nestlé toll house anyway but the girl never took my name and number. When I went to pick up the cake a few days later there was no record of my order. I waited while a cake was made for me which was an inconvenience and I was late for my daughter’s party. I was not compensated in any way for this mistake and was told that them saying sorry to me should be good enough. Do not order cakes from here!