PetSmart

I have never had a good experience here. Everything from food, crates, supplies, toys etc seems to be marked up an extra 10−20% from other similar area stores. Of the 3 or so times I have gone in here in the past year, I leave frustrated with nothing in hand because either it is ridiculously overpriced or out of stock.
Convenient because it is near the Willoughby shopping plazas, but a waste of time/​money IMO. Go to Pet Supplies Plus.

I only go here when I absolutely have to! Their product availability for above average to high quality dog and cat foods is very limited. As common with big box stores, their shelves carry what the common public sees on TV’s instead of educating their customers on quality care of their pet. I’ve also felt sorry for the pets being groomed in their grooming center. As I was checking out (as I cringed from having to give this sub-​standard store my business), I’ve watched groomers tug and pull on very stressed dogs during grooming. I do grooming myself and know that type of handling is not necessary — UNLESS you are in it for the money and are forced to be quick! Obviously, that’s the case here. If you love your pet, choose a real groomer that will handle your pet with respect!

Just needed a health certificate for travel. Ended up sitting there for two hours. I asked if I needed to bring anything beforehand — I was told just bring our dog — I brought our previous health certificate just in case. 1 hour of waiting and they tell us: «oh sorry there’s nothing we can do because we need your dogs updated medical info.» Well that would’ve been nice to know last week when I booked the appointment so I could get it faxed over from CA! Now we have to call over there, have them fax it here, waited another hour for them to print a health certificate out… Ughhhh! What a bad customer service experience. =(

Nice store. Very complete.