Heinen’s Grocery Store

Heinen’s quality with their produce is far superior than other big-​box grocers in the area. The prices are definitely comparable with the other grocery stores in the area but the customer service, helpfulness of the employees, and freshness of everything in the store put them in the top-​notch category.

A grocery store that looks like it has local beers on tap (either that, or it was an eye-​catching decoration) has my vote.
Who cares about anything else?
Well, I supposed that’s not really fair because the rest of the store is nearly as impressive as the wine and beer section. While one person in our group spent time checking out the wines, I and another wandered the aisles. Heinen’s is a typical grocery store, but for a relatively small store, does a good job with the deli and produce sections. I was particularly impressed with how clean this place is kept. It was almost as though there’s a dedicated person for each aisle whose sole job is putting things back in perfect order.
When I made my way back to the beer and wine section, still intrigued by possibility of beer on tap, I noticed the beer section could be more accurately categorized as a store of local or small microbreweries. There was one small area/​cooler with the national brands. All the other shelves and the larger coolers carried local brands from the area and from other states or countries. It was impressive.

This is a great, upscale supermarket. The employees here are extremely friendly, and go above and beyond to address any concerns/​questions customers may have. They have a nice selection of local and organic foods, sauces and produce. Additionally, they sell a nice selection of store brand items, and prepared/​heat-​and-​eat items.
I love their Wild Caught Seafood selection, even though several items may be a bit pricey. Furthermore, the Bakery here, is one of the best in the city of Cleveland.
Many of their cakes and pies are ordered from a family owned Bakery in Amherst, Ohio. The German Chocolate Cakes, Lemon Pies, and Strawberry Pies are my favorites!
After you are done shopping, store employees will put your groceries in your car for you (when you drive up to the special loading area), because the shopping carts cant leave the premises. And there is a «No Tipping» sign posted at the loading area.
The only suggestions I have are: (1) the store needs to offer a better variety of yogurt brands, (2) offer a larger variety of deli items, and (3) offer more benefits for its Rewards Cardholders.

Nice store. Always so clean and organize. The beer and wine selection is really good. The deli and cooked –food-​to-​go have a great selection. We always order our cake for all occasions. The produce selection offers a lot of organic and local produce. I really like how they feature different farms where the produce come from. All the store staff are very friendly and helpful.
I am a local business supporter and I always go to shop there before the big giant food chain.

Great salad and soup bar and extremely great service. This grocery offers curbside grocery carryout too. Lots and lots of organic and vegetarian/​vegan food. I was lucky to find this place while in Cleveland for business. I wish we had a Heinen’s in Dayton!

Best meats and service. No other store compares in service and value. Very union friendly!!!

We used to live across from this particular Heinen’s for two years. It was nice to just cross the road and walk back with a few bags, not a carload. To this day it is the only Heinen’s i’ve really ever frequented. I’m contemplating trying out the Rocky River one out of pure nostalgia, but i heard from multiple sources that everyone who shops there is a snooty asshole.
Anyhow, this store was awesome. Very inviting and almost European, unlike the harsh lighting and décor of Narc’s. The beer selection was top notch (gee, first thing i mentioned was the beer. i need AA). The meat department, when i used to eat land dwelling meat, was immaculate. Bakery was aromatic and the cheese/​deli areas offered many premium choices. Produce was very fresh. Staff were clean cut and friendly.
Now at the time, i didn’t realize it was expensive, because we shopped nowhere else to compare, had a roommate who paid for food but never ate any, and we all had better jobs. Now looking back, i probably wasted a lot of money just for convenience. Which is what i do at Giant Egret these days. I guess i could add the River branch into the rotation of Nature’s Bin, Trader Joe’s and Target and not feel the pinch too much. No matter what, i am not shopping at Narc’s.