Fitworks Willoughby

I joined this Fitworks about 3 months ago, I looked around the locatoin and joined, I joined to fast. They have different equipment that what I am used to working on but I thought I would get used to it. I didn’t and I’m 6’4″ and the leg presses suck for me. I usually went after work so I would shower at home, I wanted to start going in the morning, after working out of course I went to the shower, found moldy shower curtains, I just about slipped in the shower then on my way back to my locker. Don’t like the way things are set up, crowded. I signed up for a year, so I’m stuck paying for it but I doubt I will go back. BEWARE!!! I did write the manager about the same things I am talking about on here and he never responded back to me. Must not care about their customers.

I’ve used 3 Fitworks locations and this is the worst of the 3. My biggest complaint is that there is no interest in keeping the place clean. They do general cleaning, but not very thorough at all. There are changing stalls near the men’s showers that have filth all over the walls that has been there for MONTHS. After taking a shower, you have to be careful not to touch the walls. They also never mop in the shower area, so if you want to stand in the changing stalls, you need to use paper towels to dry up the area.
Oddly, they have a staff cleaning person, but all he does is slowly walk around the gym all day, rarely cleaning anything. Occasionally he replaces paper towels. The Highland Heights location has a cleaning person who actually cleans. The cleanliness difference between these 2 clubs is like night and day.
They charge an additional $ 40 per year for a «club enhancement fee» but for the last several years, there have been no improvements to the common gym area. They sunk a lot of money into one of their group workout rooms, but it appears that you have to be part of some special FW club to use that room. I’ve only seen it used on the weekends (but I am not there in the evenings). No new equipment has been bought in years. They did get some used equipment from one of the other locations, but nothing new.
I blame this on the manager who sits in his office all day with the door closed. I’ve brought complaints up to him before, but he is very defensive, and seems clueless about the conditions of his own club. This could be a really good club if it were managed better.

Don’t sign up! I did because a lot of my friends worked and went here. It’s a money pit. They keep charging you even after you cancel and move away. My trainer never checked up on me or called me for scheduled times. I got a call from the manager after I quit asking when he was going to see me in? (Sorry I already canceled… Can you stop charging me?) I hate gyms with yearly contracts. Do yourself a favor and drive 15 mins away to LA fitness. Better gym, cheaper (19.99), and you can cancel easily. Ohh and almost all of THEIR classes ARE free. Rather than paying out the butt for X2, TRX, or Boxfit at fitworks.

I have been going to fit work going on 9 years. i am very very disappointed with empty promises of the broken equipment. fit work willoughby has 3 ellipicals for the last six month 2 have not worked, management is well aware of the problem and we have been told parts have been on order, Really fit works why don’t you get after the company you bought the equipment from… cause you will loose members. the last two weeks signs have been on the two elliptical and anyone that works out there can confirm this!!! Heres an idea how about getting a couple new ones? you have many new members so i think you can break down and buy a couple more. I just paid for my new year membership a month and a half early with supposedly a discount (no discount was given at all) even though the location is great for me i am now going to start looking around for a new gym. Save your money look for a gym that has equipment that’s not always broke… Sincerly Kathy

This club is affordable, but it is dirty and the staff or not helpful. They intentionally withheld documents I needed to fill out to cancel my membership and overcharged me by over $ 200! They also charge extra for classes and personal training. It may seem cheaper upfront, but save your money and invest in a nicer more expensive gym that isn’t out to cheat you!

This is your run of the mill Fitworks… I tried this place out in a jam, I just went once with a day pass. I didn’t have any desire to go back. I went in around 6pm, and the place was just packed.
It looked like a pretty expansive gym, but it just seemed over crowded.

Love the cadio cinema rooms.

First, it is overpriced. Paying 40 dollars a month for this place is not worth it. BUT there really isn’t another place around that is as nice and up to date. The machines are new, there is a good smell to the place unlike other gyms I have been to.
I was here for about 2 years before moving to California. I would recommend this place for anyone that needs to only run and lift weights. They also for women, have classes and spinning, which are free. Also if you get a membership to one Fitworks, you can use it at any other fitworks in America.

This gym has experienced explosive growth in the last several years. In its current state it is quite overcrowded — especially during peak hours (i.e., 4 pm — 7 pm). On the up side, the equipment is in great shape, there’s plenty of it, and they are adding space. As for the atmosphere, I find it adequately conducive to a good workout. There aren’t too many distractions and I’m used to ignoring the social types and the din of TV and music. In my opinion, the place is acceptable. It’s cheap and the hours are pretty good. It’s no black-​iron gym, but it’s not Curves either.