Vermont Health Connect

The absolute worst. I’ve had private insurance prior the marketplace, California’s marketplace plan and now VT Health Connect. It’s honestly terrible. It takes many many calls (and over 3 months of time) to resolve issues. Each call means at LEAST a 30 minute wait and up to a 90 minute wait (and this is on non-​peak days of the month!). Not only have employees not been able to resolve issues, they cannot give any timeframe or idea of when they will be resolved. I wish we’d partner with a larger state (MA? NY?) because Vermont clearly doesn’t have the resources to effectively run this on their own.

Vermont Health Connect was originally erected as a monument of populist power — a showpiece performing the same function insurance companies had before it «just because VT can», not unlike Bernie Sanders. However, it quickly evolved to become a full service holistic health provider, endeavoring to improve health through alternative methods while jacking prices through the stratosphere.
On initial phone contact, callers are treated to a 30 minute Zen session, while waiting on hold and enjoying soothing muzak. This calms the Chi and allows auras to flow towards blue spectrum. On reaching a representative, the cardio portion of the call begins. Blood pressure and pulse rate are raised by workers who will helpfully pretend to not understand your questions, often before offering up that you need to call the actual plan administrator (dirty capitalist swine) to achieve your goal. The swine insurance companies obviously don’t care about their client’s health nearly as much as the state does, as evidenced by their lack of Zen holding periods and representatives who simply refuse to pretend they don’t know what they’re talking about.
The VHC cardio experience is also available by website. The tools used there are refusing to let users log in, reset passwords, or access any plan information. For a full service treatment users should start with the website, proceed to the Zen holding period by phone, and finish with a final session of cardio.
Best of all, the plan benefits continue long after you’ve moved out of state! For example, when I moved to NH, canceled my VHC plan, and signed up to get identical coverage for $ 315 rather than $ 450 VHC had been charging me, VT cared so much about me that they continued to provide me the same plan benefits! The only downside was that I am still being billed for them — $ 1100 owed currently, when according to «conventional» (dirty capitalist swine) accounting methods I am actually owed $ 450.
Ironic that the same state that sued Irving for making customers wait more than a week for propane refunds finds nothing wrong with making former customers wait months for theirs, while continuing to bill them for services not rendered, but I suppose when it comes to my health, VT knows best! Ahhh, time for another Zen session…