Roto-Rooter Plumbing & Drain Services

Had Roto-​rooter come out to a new-​to-​me house and they were able to remedy a plugged tub.
Also recommended scoping the line, which we did. I felt like it was a little bit of a sales tactic, but in the end, it provided some piece of mind. The technician wasn’t overly friendly, but knowledgeable.

I highly recommend Roto-​Rooter.
This was my second time having Corey (one of their technicians) come to my house. The first time was about a clogged shower. It was an emergency call (on my part) and Corey arrived within an hour. Today’s incident was a much bigger deal. After the high-​volume of rain we had a few days ago my sewer lines backed up, flooding my basement toilet, shower and the floors surrounding them. Not good (see rather gross photos attached). Unfortunately, I was not the only person in the area with problems after the deluge, so Corey couldn’t make it to my house until the following morning, but dispatch let me know that and he showed up exactly when I expected him.
There is something very reassuring and calming about having a service person who knows what he’s doing. The problem ended up being a fairly simple (though dirty) fix. If I had been in charge, I would have made fixing it much more difficult than it actually was. Corey immediately knew which area to focus on and luckily, the clog was gone in less than 30 minutes. Also, Roto-​Rooter has a cool camera device that they can feed into drains to check out if there is any damage. I had him do that and it was much like watching a medical show featuring an endoscopy, sort of gross, but fascinating. He fed the camera through my sewer pipes 80 feet out to where they met the city lines and then back the other way to where the lines met my basement bathroom. The whole thing was recorded and at the end I got a USB of the footage to keep for my records.
Corey is easy to work with and knows his stuff. He’s patient, too, answering my questions as I tried to educate myself about sewer pipes vs. water pipes, clogs vs. ground water, etc.
Although I’m not excited about the prospect of having any future problems, I do feel pretty good about having service providers I know I can rely on to watch my back and provide good service. I would definitely call Roto-​Rooter should I require drain unplugging (old pipes in my house mean no Draino or similar unclogging liquids) or more investigative plumbing.