Monro Muffler Brake & Service

I am thrifty! Well, some may say cheap. My concept of the use of my money is that I want it to remain my money as long as possible.
So, I couldn’t be happier to report that after an oil change, tire rotation (They did not just put the car on the lift and spin my tires. Wait … I just had a not so good thought that I did not ask for their definition of tire rotation because maybe they just did spin my wheels after all we all «rotate» our tires every time we drive.), and a filter check that my credit card was only charged $ 16.30.
Did you read that??? SIXTEEN DOLLARS and THIRTY CENTS for an oil change.
One of the reasons that this lube shop gets my FIVE STARS today is directly related to the price. I left my $ 19.95 coupon at home but since I was dropping the car off I would bring the coupon back. When I told the manager about the coupon he said $ 14.95 I said $ 19.95 but he said there was another one at the lower price. Talk about FIVE STAR customer service!
I actually experienced their FIVE STAR service previously when I pulled my old reliable Hyundai into their lot. The manager shook his head because he couldn’t get me in but he handed me his card. With a confident smile (He knew he had me with his caring ways.) he said CALL ME and we’ll take care of you. I went home singing Blondie’s CALL ME (
) and tapping my toes … They would take care of my car.
The other pluses … When I arrived to pick up my car the driver’s seat was right where I like it. I always get ticked off when the six foot ten grease monkey adjusts my car’s driver seat for his liking and forces me to fix it before driving away. And, my radio station was still on … Yes, it was all about me and my car!
And, I had enough money left over for a Starbucks Pikes Place but went home instead because the Seattle roasters blah primary coffee is not worth the Venti cost … THANK YOU MONRO!!!

If I could give this place zero stars, I would. Went in and explained what was happening with my car, they tested the starter, alternator and battery and told me with confidence the battery failed and that would solve my problems. Paid $ 230 and as soon as I got into the parking lot, my car wouldn’t start and I had the same symptoms. Was told to go to the dealer since it might be an electrical issue, went to the dealer only to pay another $ 115 and was told it was the starter. They will not give me a refund because the computer told them the battery failed, even though the battery reading (to my understanding) were low but not a failure. Dealers are so expensive, but at least they know what they’re doing.

My husband and I each got brakes and rotors done, $ 400 cheaper than dealer and lifetime brake pads. The real reason I give them 5 stars, I witnessed their staff help a disabled young man who had major issues with his handicap hand converted accessible van and the inspection. Sounds like he had a big coolant leak along with some other issues and they charged him the minimum they could to get him back on the road. I am not sure but sounded like a few hundred dollar discount and there were multiple employees helping this man and congregating after he cashed out so my impression was that they split his bill. Very sweet. The man was ecstatic. It was the right thing to do and they did it with a smile like it was no big deal. I also had a clip snap after my brakes and they repaired it in 10 minutes free of charge.