Diversified Ceilings

We contracted this company to do work in August 2014. The tile installers were rushed by the company’s owner so they cut about two boxes of tiles wrong which had to be cut over again. Aside from the wasted material which cost us more money, the workers did a good job overall.
Unfortunately, the owner of this company, Benjie, did not pick up his final payment on the last day of the job which was stipulated in the contract. I was on the job site the entire time and ready to present the check on the final day but with no one there to collect, it remained in my control book. I even did a walkthrough with one of the employees and no one asked for the check at that time.
The owner wanted to pick the check up in person the next week but we live over an hour away. I was not going to drive two hours to hand someone a check that they should have picked up when we were all on site the week before. I told Benjie that I would gladly put the check in the mail and he said he was okay with that arrangement.
It was put in the mail on Friday afternoon, the same day we spoke on the phone. He didn’t receive the check by Tuesday morning so he had his office manager «tracie» call our clients, (where the ceiling tiles were installed), and threaten to put a lien on THEIR property! He had «Tracie» call and attempt to intimidate our clients for several days before that which I was also made aware of on that very same Tuesday.
It is sad because I assured Benjie that we were putting his check in the mail … and WE did. Instead of following up with me, he threatened our clients? So much for good business practices.
We immediately placed a «stop payment» on the check, issued a credit card authorization payment minus the $ 30 stop payment fee and will NEVER do business with this unethical company again.
I am pleased that our clients had trust and faith in our company even though they were alarmed and mortified by the personal threats from Diversified Ceilings. Their tactics are unacceptable. There are plenty of ceiling tile companies in the area. I would highly recommend going elsewhere.