Quality Inn & Suites Williamsburg Central

This place is a trash pit. I stayed there on 29 April 2016. After checking in I brought my luggage to the room. I was in the back building. Upon arriving at the back building there were at least 12 people drunk on their asses sitting next to the only entrance. The entrance doesnt even have a key lock. These people were attempting to sing at the top of their lungs and using foul language. Once they cleared out they went to their rooms and continued banging and making noises. At checkout time I addressed the issue and all I was told is «Sorry bout that». Sorry about that? I don’t recommend ever staying here period. Place is filthy, beds are uncomfortable and the young drinking crowds they host (and there are several) have no respect for paying guests.

I would give this hotel a negative review if possible. The only positive experience here was the extremely nice lady who checked us in. The lobby is very nice, but the room looks like something straight out a sleazy horror movie. Stains everywhere. Damaged furniture. Broken lamps and hairdryer… The list could go on and on but my suggestion is to keep looking. This is a disgusting hotel.

Not a five star hotel, but a 4 star at 2 star prices for sure. I find the captious reviews highly exaggerated. For example, the train although across the street from the hotel was never an issue. The location about four miles from the college yet right on the main road, was convenient yet far enough away from the congestion. Staff was extremely friendly and professional, really seemed to care. Free breakfast was much better than express hotel dried baked goods type, Safe environment, easy parking. The rate: a Friday night in April for $ 62! Been staying in Williamsburg for decades and this is the best overall bargain that exists.

I had a reservation to stay here. The gentleman at the front desk was extremely nice, and the lobby looked great. But other than that, it was not what I expected. All of the rooms are accessible from the outside, like a motel. The room I was given smelled like smoke, had stains all over the doors, and the desk chair looked like someone’s dog had gotten a hold of it. I did not feel comfortable staying there, so I actually returned my keys and left.

Not At all what I expected based on the reviews. The front desk lady was really nice at check in, which is a plus. First, the AC unit wasn’t working well and they told us we would have to stay in that room for the night because they didn’t have any other rooms available but she would make a «note» in my account. They have some kind of hostel behind the hotel where a bunch of kids just roam the hotel pool area and lobby like it’s part of their apartment or sow thing, this was really strange. The check in last even confirmed this. The part of my stay that really got me was that «housekeeping» came into our room while we were gone, took our towels but did NOT replace not one of them. They didn’t make up our bed or anything, which is strange, just took our towels. When I called to ask for new towels, no one barely spoke English and didn’t understand me. They did bring more and apologized but again said they would make another «note» in my account. I had to get compensated for my stay through the travel agent I booked through.

The front office looks nice and clean but once you go to your room it looks old and outside looks shady at night. Not horrible but I wouldn’t let teenagers wander around at night. Looks Like a hostel on the backside with lots of people wandering around. Room had cockroaches, ripped sheets, stains on the chairs and lamps. Decided to leave, we got a refund but not a full refund, still got charged for over one night even though we didn’t stay. The positive is the manager was very nice and helpful. She was the best part of the place. Don’t sacrifice cheep for clean, bugs can get into your luggage.

The pictures in the gallery do this property no justice! I was filled with relief and awe upon arrival. Mario at the front desk was extremely well versed, upbeat and most of all, courteous. I arrived around 1pm to a room that was already prepared; normally check-​in begins at 4pm but Mario confirmed that the room was ready and made keys right away. The room set-​up is spacious, yet cozy. The carpet looked like it had recently been put down. I was surprised to find that my room had a balcony. It was a very unexpected but very appreciated perk. The basic hotel amenities are provided (Microwave, ice bucket/​sealed cups, coffee maker, basic toiletries, ect) and the linen/​towels were crisp white, almost clinical in cleanliness. The bathroom was very streamlined and contemporary, covered with marble accents and a large, multi-​setting showerhead. The bed was comfortable and they aren’t at all stingy with the pillows (They give you 5 in a king suite!) The hot breakfast in the morning was decent. It consisted of scrambled eggs, sliced ham and eggo waffles. They also had the usual continental breakfast items as well. The coffee was fresh and plentiful. Overall, I enjoyed my stay and will be returning.

I don’t think that this place even deserves a star at all. This place is all sizzle and no steak. The lobby was absolutely gorgeous, I wish I could say the same about the room. Where do I start?
First, there is a strong smoke smell everywhere in the room even if it is a non smoking room.
There are no shower curtains!!!
No open hot water at breakfast, you have to ask for it.
Very sketchy place, they deleted the reviews on trip advisor.
Refrigerators and microwaves are stacked, one room had 2 refrigerators and one microwave, the other room has only one refrigerator and no microwave (we booked two rooms). No consistency between rooms.
Breakfast is minimal, poorly cooked food, everything LOOKS good, but everything is actually not as it looks. All the apples had bruises, the eggs were poorly cooked.
Some rooms did not even have their beds made.
There is no guide on how to call the front desk.
The door does not even seal shut.
Overall, a very dirty place and not worth your money or time.
Do not come here if you do not want a headache. This was the worst hotel ever, I cannot believe that this is a Quality Inn!
If you came here from trip advisor, BEWARE!

Be aware of bed bugs!!! Traveled a lot and this never happened. But it did with this hotel. Still dealing with several dozens of bed bug bites. Never never quality inn ever again!!!

The staff is very friendly. The free breakfast is from 6 – 10 and has an assortment of choices from eggs and sausage to pancakes and waffles to dry cereal, fruit, yogurt, and oatmeal. It seems like there trying to please everyone. The beds are super comfy contrary to what some reviews say. Parking is a bit crazy looking. We didn’t get to the pool since we had a lot of things to get done. The gym is more like a weight machine tree (lat-​pull down, vertical crunches, and a bench press) they have some free weights too. The 2 treadmills are inoperative, and the 2 elliptical machines work, they have just been used a lot cause they squeak and one of the machines has the foot pedal hit the center. Other than that they work. For a historical area this place is worth it. I mean yeah the tv is out of date, but who goes to a wonderful area like this and stays at the hotel to watch tv. I gave it 4 stars for the broken gym equipment, and the strange parking arrangements.

2.5, but I’ll be generous and round up.
The Pros:
–A very friendly staff: from check-​in to check-​out, everyone we encountered was extremely pleasant
–Fair prices: we got our stay through a package deal, and it was one of the cheaper optioned hotels to pick from
–Hot breakfast buffet: every morning, yum! The staples were eggs, cereal, juices, yogurt, pastries and fruit. The rotations included pancakes, french toast, bacon, sausage and breakfast potatoes. Note, it does get crowded later on in the morning, but we went early each day, around 7 AM, and found only a couple of people in there
–The swimming pool: we never actually used it, but I did walk down to it. The pool area was clean and well laid out.
The location: As the name states, this is situated right near the outlets. There are a lot of restaurants nearby, so a number of food options. It is about 15 minutes to Colonial Williamsburg and Busch Gardens. But the drive there is very easy.
The Cons:
–The Room: outdated. The chair/​ottoman had seen better days, and had a cigarette burn in it, even though it was a non-​smoking room. The TV was old and picture quality poor. There was basic cable, but no premium channels.
–Bedding: I don’t know why some hotels, this one included, insist on these puny little pillows (like 8×8), but we only had four of them between my husband and I. They were very soft, so two of these little things each was a waste of time.
–The Fitness Center: nope. Don’t even bother. I went the one morning to find that one treadmill didn’t work, and the other was so lumpy and bumpy that I was going to sustain an injury using it. Both elipticals worked, but both made horrible cranking noises. I gave up.
–Towels: The towel situation here was our achilles heal, as ridiculous as that sounds. When we checked-​in, at about 5:30 PM, we realized that our room didn’t have a single one. We called the front desk, and they said they’d send some up. After waiting for a time, we decided to go to dinner, and asked that they be left at the front desk for us to pick up. On our way back in, the front desk said they didn’t have them yet, and would send them up. Upon coming back into our room, we saw that they had indeed stocked them while we were gone. About ten minutes later, knock knock. Here came more towels. We didn’t turn them down, and took the couple of extra. Ten minutes after that, knock knock. More towels. Okay people, three towel deliveries was too much. On the following days, we came back several times to the room cleaned, but no towels. A call later, and they would send them up. Our last day there, we returned at 4 PM to find housekeeping hadn’t even gotten to our room yet. Since we were in for the evening, we ended up «do not disturbing» it and using the towels from the previous day.
The Train: yup, all night expect the train to run right outside the hotel and toot and shake down the track. I think there was an I Love Lucy episode very similar to this.
All in all, this is one of those you-​get-​what-​you-​pay-​for situations. It certainly wasn’t the most comfortable stay, but it wasn’t horrible either. Maybe bring your own towels, though.

A weak three star rating from me.
My room was located in the older two story building in the front. At the back of the property was a four story building that appears to have been added at some time later.
My stay was November and the outdoor pool was closed, but the deck around the pool as well as the walkway nearby was clean and appeared to have been recently updated.
The desk in my king room was very wobbly and seemed it would fall apart at any moment. I did report it to the front desk the next morning and it was fixed when I returned from my workday.
Other things in the room needed maintenance, such as a loose shower curtain rod. I am surprised that housekeeping had not brought it to the attention of maintenance. The bed was comfortable, surroundings quiet, and the ac/​heat unit worked well on chilly November nights. Wifi worked well but required you to relog in every four or so hours.
The highlight of this hotel is the complimentary breakfast buffet. Each morning had scrambled eggs, gravy and biscuits as the hot items, and a rotation of other hot items, such as french toast, potatoes, bacon, and apples. Real plates and silverware are used instead on the usually found disposable plates and utensils.
If maintenance would step up and fix minor issues and give the place an overall sprucing up it would be a place I could really recommend.

I have been to this hotel multiple times and no it is not the Ritz but the staff is great and the rooms are clean.
Pool is wonderful in the summer and well kept.

Worst hotel EVER!
I notice that there are no reviews for this hotel prior to April 2013. Interesting, huh? It used to be a Clarion hotel. Now it is a Quality Inn & Suites. These chains are owned by the same company, so I don’t think that they deserve to erase all of their prior reviews just because they changed the name on the door. They managed to erase all of the prior reviews on tripadvisor as well.
This is probably the worst hotel that I have ever stayed in, and I doubt very much that enough has changed to warrant more than 1 star since then. The only other relevant review here confirms what we experienced: dirty rooms, smells, and general awfulness. We saw cockroaches, hair from prior occupants, dog feces smeared along the outside corridor and a pool that was so full of bacteria that it was lime green and opaque.
Be very wary of booking a stay at this hotel!

Read reviews on this hotel and booked it for a few days for a spring break vacation. Everything expected clearly is a hoax. Readers beware so this hotel.
This quality hotel had no QUALITY at all. First of, we check in there was 1 heavy set lady and there were at least 3 families waiting. The wait was long. Then my kids meander to look for the outdoor pool. While walking towards it, there is a strong moldy pee smell in the corridor. Then we check out the room they assigned us to (room 119) with a pool view, what a disaster welcome greeting. We had to park the car on the street by the hotel property (across the hotel is a seafood restaurant), we went a cross over the pool area which is not yet open and the pool covered with vinyl is filled with disgusting decayed leaves and debris that looked liked was never cleaned for a few seasons. Then we get to our room, we thought it was going to be clean and wonderful. Wrong. Everything inside the room was atrocious! The double beds looked like they have not put in fresh sheets. The desks looks worn out and dated. The lamps shades are all broken and looked like someone took a bat and used the shade as the ball. The bathroom light did not work, the shower curtain rod was loose and saving as was the toilet paper holder. The bathroom fan made a noise groaned and barely worked. The carpet did not smell fresh, the couch was dated.
My husband and children were trying to make the best situation out of what they saw but I knew it was time to leave and check out. I did not hesitate to call another hotel and as soon as we got another room elsewhere, we checked out and ran away from this place. The front desk did not ask questions why we were checking out, I know they knew why! We immediately called out credit card to tell them to stop payment to this hotel.

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