Nice Electronics

This company is unethical and predatory. I URGE YOU TO READ ADDITIONAL NEGATIVE REVIEWS BEFORE BUYING FROM THIS COMPANY TO SEE WHAT THEIR REAL BUSINESS PRACTICES ARE LIKE.
I ordered a $ 1300 TV in March 2016 at what appeared to be a great price from a reputable company. I could not have been more wrong. I searched for reviews on niceelectronics prior to ordering the TV. I saw on google that there were over 1000 reviews and the overall rating was 5 stars. I assumed the consumer community had vetted this company and it was a good place to do business. Now looking back I see that most of those reviews are generic and likely purchased by the company rather than provided by their customers. If you dive into the negative reviews you will see similar problems to mine.
On the niceelectronics website they detail their speedy shipping policy and customer service. This was a large part of why I chose to order from them. To my surprise, two weeks after placing my order I had nothing more than an invoice in my email inbox. No shipping notification. I called the company and was shocked as they tried to pull a bait and switch on me. They told me that the TV model I ordered came in several versions. Samsung UN65JU7100. They could sell me «much better» version under the same UN65JU7100 designation that was available for a $ 500 upgrade. They said that they could guarantee that I received a TV with glass from the best of 3 manufactures Samsung sources parts from. Well I did research and yes, they do source from 3 manufactures, but they only deliver that best glass to trade show models or consumer review websites. They only deliver the other two glass types with their retail sales, and there is a very minimal difference between the three types. Samsung sells all of TVs of this model at the same price Niceelectronics was simply trying to take an additional $ 500 profit for selling me the same product I already ordered.
The representative was clearly upset that I refused their up sale. I asked why my TV had not been shipped and they told me it was because I needed to have this call with them. So I waited the first two weeks just so they could try to prey on me. They assured me it would ship soon. After another week with no contact I called again. They said they were out of stock and it would be arriving soon. I asked them why they sold me the TV three weeks ago when they did not own any of the TVs to sell. They had no answer. After another week with no contact I called again. This time the person explained that they DO NOT EVEN OWN THE TVs THEY SELL. They are a middleman buying discounted merchandise from Sears and Costco. The actual retailers sell excess inventory from time to time. Niceelectronics presells the TV’s to unknowing consumers and then tries to buy the TV’s at auction and deliver them if they win. Not very «Nice» at all! I told the representative that I purchased a TV and they needed to deliver me one. They said no, you can just cancel the order, or we can cancel the order, but we do not owe you anything. Turns out they are right there. Since they do not charge your account at the time of purchase, they have not actually sold you a product. They take your order as a free option to sell a TV, if possible. If they win the excess inventory they can sell the products. If they don’t, they leave the customer waiting around in the dark and could care less about the sale. I would imagine that since I did not fall for the up sale trick, I was at the bottom of their list for any deliveries.
All in all this was a terrible experience. I wasted a ton of time on the phone and waiting around for a product that would never come. They were very unhappy people to speak with, they were very unhelpful people, and the entire time I felt like they were trying to trick me into some other bad

Amex took my money back from those arrogant pricks. They really thought they were going to win this case. In Nick’s own word, «Go ahead and make the dispute. We actually make more money that way. In fact, I’ll charge you an extra 6% processing fee if you do it.» It was a mix of threat and goading. Now they’ll have to pay a chargeback fee. Good riddance to those stubborn jerks. Don’t purchase from these guys. They try to use any loop hole to make money off of you.

SCAM ALERT!!!
I ordered a 65″ Samsung on their website and it was the worst mistake I made so far this year. After about a month of waiting the tracking number said it was at the shipping company’s location. I was tired of waiting so I went to pick it up and surprise they could not find it. I call the company and they said it was on another truck and would take another week to get there. I tried to get a refund but they kept trying to talk me out of it so I finally had to call my cc company to dispute the change since I never got my Tv. DONT NOT BUY HERE.

I tried to purchase a 65″ LED TV, it said it was in stock and ready to ship so I believed that I would have it in around 10 business days.
I received an automated email 10 days later that said it should have been delivered, it wasn’t. So I waited the suggested 24 – 48 hours and then contacted them.
I was told that they were getting a shipment in the next Monday and that I should have my TV 10 days later. That didn’t happen either.
I called again after the 10 days were up and they said they would get back to me, they didn’t. I called 2 days after that and left a message with a ‘manager’, I also emailed sales & said manager and did not get a response.
I am now trying to cancel my order with NiceElectronics and will not use them again, nor will I recommend them to anyone else.

Ordered JVC 4K projector at far superior price compared to others and it arrived timely and works great. Thank you for the great service and value.

I ordered a Weber Genesis S-​310 grill from Nice Electronics based on they had the best price with free shipping, no tax and a $ 50.00 off coupon. After 9 days the site was still not showing my grill was shipped. I called customer service inquiring on the status of my Weber grill. They were nice and advised me that the grill was not in stock and Nice Electronics was working on obtaining these grills from a different supplier. They advised me this grill was being removed from their website.
I inquired on a different Genesis model they could substitute? They advised me have never had any Genesis Grills only the Spirit models. Customer service could not give me a time table of when they might get the Genesis model I ordered. Customer service advised me they would be «willing» to cancel my order and not charge me. I requested the order be cancel and requested a confirmation e-​mail. I never received the confirmation e-​mail as requested. I had to go to the Nice Electronic website to confirm the cancellation. I do not know what this company is thinking, taking orders for products they do not have and have no idea when or if they will ever get them? I am thinking they are scamming customers???

This company runs the same bait and switch operation that the seven Brooklyn bases electronic stores got busted for (using 40 websites) a few years ago. Unfortunately, I was unaware of this all too common practice until I ordered a 55″ oled tv from them in December 2015. Ordered at low price including free shipping, then got the call. The tv is indefinitely back ordered but the one I ordered had an inferior Asian screen anyway. The free shipping required that I personally open and inspect the tv on delivery (the driver would wait 10 minutes) and refuse the delivery if there was any problem, otherwise no return. Yikes.
How is that possible?
Alternatively, I could pay hundreds of dollars in upcharge to get an immediate delivery of a Mexican version LG tv (not the Asian knock off they admitted was advertised on their site) with standard return policy and warranty.
I went on line to check out this improbable story and found this bait and switch scam is standard practice for Nice Electronics and other «discount» Internet retailers. I immediately emailed them to cancel the order. They responded by sending me an order confirmation with a bogus FedEx tracking number. When the tv arrived anyway I refused delivery.
I had to file a complaint with Amex to get a refund.
Nice withheld $ 500 to cover their «shipping and handling». I’m not done with «Nice» yet.
Buyer beware.

I’m not sure where they got these 5 star ratings here on Unilocal but I ordered a TV from them (LG), it was the cheapest on Google shopping. The order went through, then the next day, I got a call from Nick stating that they call all the people that order TVs that are over $ 1,000, which is fine for fraud purposes.
He stated that the LG TV I bought was an Asian version and that I could get the US version by paying an additional $ 250 with UPS shipping (1 – 5 business days). Also, the shipping from NY to CA was going to take 2 to 2.5 weeks to arrive with their free «white glove» shipping, which included delivery to your door, opening the box, powering it on and checking to make sure everything is in good order before leaving your house.
When I ordered the TV, the description title straight up says USA model. I took a screenshot of the product description, just incase this happened, and now they are saying I’m getting the Asia version, which has a more inferior panel, compared to the US (Mexican assembled ones). I did read the reviews on both Google and here before buying but I couldn’t believe it when they called me and try to run the same crap.
Don’t buy from them, it is a classic bait-​and-​switch scam. They sell for the cheapest price on search engines and then try to get you to upgrade for 10% more, so they can make their profits. I ended up buying from Fry’s for the same exact price and they even paid for the taxes since it was a promo for all 4k televisions.
BUYER BEWARE, DON’T BUY FROM THEM UNLESS YOU WANT TO PAY 10% TO 20% MORE THAN THE ADVERTISED PRICE.

Classic bait and switch. Order an underpriced TV, you don’t get it.
You call and they try to upsell you.
You call again they say its not available for a long time.
You call and finally pay, if you try to cancel they talk about order cancellation fees.
The address listed is not the address, the address on google is also fake. When I find the real business name from the credit card statement, I will post it.
NOT A REAL BUSINESS!!!

This is a Bait and Switch operation! They advertise products at ¹⁄₃ to half off the retail price. They attempt to finalize the online purchase via phone and use multiple excuses to get you to spend more money with them including, the model you selected is an Asian version and its out of stock and introduce an «American version» of the television for a substantial amount higher.
If the Asia version is available they try to get you to purchase the american version.
Things to consider, companies such as LG, Samsung, etc distribute their products according to regions. No authorized dealer will ever sell you a product that is out of region because the manufacturer will not honor the warranty. Broadcast specifications also vary according to regional location so purchasing a television that is not intended for the United States may be limited in supporting American broadcast standards and may not be in compliance with FCC and other health regulations.
If it sounds to good to be true, it probably is. These people are unethical and I would suggest that you look into the company further before you plunk hundreds to thousands of dollars in a bad investment.
Nice Electronics has an F rating on the Better Business Bureau website, and use unscrupulous tactics during the check out process to force you to leave feedback before your sale is even finalized.
STAY AWAY your bound to get screwed!

I should have read Unilocal, I got scammed too. Bait and switch on me, I ordered the TV and they called me informing this was an Asian product with less colors, bla bla bla bla. Then sold me a more expensive model.
When I realized I was scammed, I tried to cancel my order. They said it was on the truck already and would cost me all kinds of fees to cancel. Currently it is on the truck for delivery and supposed to be here today 12/​16/​2015.
I really wish I can cancel this without malice, but I got scammed and deserve what I get. My only hope is someone reads my review and stays away from this company and not get taken for a ride.
Maybe one day they will get sued and I can put my name in a hat.

Fooling people is their job I believe! Don’t buy anything from this store or web, don’t waste your time and money!

This is probably one of the worst experiences I have had trying to buy a TV and probably the worst customer service. They are a mess– I honestly don’t know how they stay in business. They remind me of the company «Kruger Industries» from Seinfeld. Incredibly inept. DO NOT buy a TV from them.

I had a good experience with Nice Electronics. I ordered a 65″ Samsung 4k TV which arrived damaged from shipping. I contacted them immediately and Victor was quick to respond and send out a replacement. The replacement arrived in perfect condition and they also coordinated getting the damaged unit returned. They made what could have been a hassle as painless as it could be. I would do business with them again.

They’re fraudsters. They advertise prices for products they will not sell you, then charge you full retail as part of their «education.»
BBB — F Rating:

I recently purchased two 75 inch 4K tvs thru this company and the result was fast shipping and great customer service. One tv came with a defective remote and batteries which in most cases is not a big deal but getting a new was becoming quite an effort until Ben helped me out and sent the items next day which changed my mind completely about the company. The little things go a long way. I would definitely recommend them to anyone who wants a great deal on a tv and a great product with confident buying.

In Short Stay away, don’t spend your hard earned money here!
I placed an ordered an LG 65UF9500 from Nice electronics for approx. $ 1700, this was $ 800 dollars less than best buy at the time of order.
Once they received the order they emailed & called me stating they need to verify the seller prior to shipping. On receiving their call I gave my credit card and other details to verify identity and that’s when the BS started.
According to them for $ 1700, i can only buy a 8-​bit version of the TV and to be able to see all color and get better quality display i need to buy the 16-​bit version!!!
I spoke to LG after my call, and they stated that they do NOT have two version of 65UF9500 for sale to consumers, and if any seller is trying to create two variants of the same model, it’s Illegal and not supported by LG.
The agent told me to look up «Nice electronics» webpage where it had «8-​bit» under the description. It’s funny that LG doesn’t know about 8-​bit, and seems like «Nice Electronics» manufacture their own TV’s!
I don’t understand the good reviews for this bad electronics site! I’m sure they sell some TV’s at OK prices to fish for some good reviews.
My credit card details have been compromised, I will be closely monitoring my credit card to ensure there is no fraud and if I see any unknown charges, i plan to report this to law enforcement.
Thanks
Shine

The worst experience i ever had in my life. Imagine paying $ 2300 for something you see next day on their website for $ 1425!!! I called to see why, what can they do, they just don’t care with lies lies lies and lies. If their boss is a liar what would you expect from their employees?!

I had a pretty good experience with NiceElectronics.
My sales rep was Alfred and he took him time explaining to me the differences between two models and helped me make a good choice.
The TV I ordered was a samsung Un65JS8500FXZA.
The television was a very good deal and the cheapest I could find. TV arrived as promised in a week.
The truckers took the television out of the box plugged it in to make sure everything was working with the television and made sure I was 100% happy.
I would consider nice electronics for a future purchase and would recommend them to you!
Thanks

DO NOT PURCHASE FROM THEM !
I ordered a TV from them, called one week later to follow up and the guy, Nick, was telling me why their prices are so much cheaper: because the quality of their TV is different than the ones that are advertised elsewhere. I promise you that this is exactly what he told me. He said, if you want the same quality with other websites, I have to go and reorder the more expensive one. They are RIDICULOUS!!!