Gretsch Cleaners

We have been using gretsch cleaners for the last 3 months. They are priced right and the cleaning is great! For instance they’ve done a much better job on my white shirts (especially inside collar during the hot summer months) than my previous cleaner in dumbo who charged a lot more and cleaned a lot less.
Initially we had issues with missed pick ups but the issues stopped very early in the process. We were patient because of the price and have been rewarded with excellent service.
Highly recommended!

I brought my winter coat here and they lost it. I brought the ticket back and they just said the coat wasn’t there and I had to come back the next day and it would be there — something about the owner knowing where it was and they had to check with him. They weren’t apologetic at all. I thought, okay as long as I get my coat back, fine. I went back the next day and they were basically just like… no, sorry we don’t have your coat anymore. The tone was so casual it was incredible — as though, every time you bring something to the dry cleaners, you should just expect that your clothes might go missing. I can’t believe these people are in business.

Worst place ever: lost part of my laundry and damaged sheets
They didn’t want to compensate in cash: only $ 20 store credit… but would come back after that?
Aggressive people
How are they still open?

Please do not bring any item that you care for or want to see again! This place deserves no star. I have never experienced worse customer service and rudeness. They are extremely unprofessional and their is absolutely no one to speak to when they ruined your clothing like they did with my dress. I had given them a dress that I had worn once that had a small stain on the back. When it came back «cleaned» the dress was now fit for a 5 yr old. I went back to show them that they shrunk my dress and it is unwearable, the manager with an attitude said she will speak with the owner. I left multiple messages and my number for the owner to call me back so we can resolve this. Long story short, the owner wanted nothing to do with this matter and never even apologized. Then they tried to stretch it out and in the end made it even worse. My dress that I wanted to take for my honeymoon was now ruined and I never even got an apology. This review is long over due as this happened a while ago. Please don’t go here, bring your clothes to trustworthy and loyal cleaners.

Slow services at counter and cloths rarely arrive back when promised. Girls can be very very slow and takes forever to get your cloths.
The good news is that the tailor that comes in the after is very good and it the only close location near broadway
Even better updated news is there is a brand-​new dry cleaners one block away on Broadway that is great. 52 Broadway and it’s great.

The people there are borderline rude (sometimes actually rude). They close the store 15 minutes before they say it closes. They have lost several items of mine and then acted indignant about it… and not to mention messed some stuff up. I kept going for the sake of proximity to my house… but its over. I cant take it. I hope they go out of business so another better one will move in… thats really mean… but it makes me angry. This is the first online review I have ever written about anything in the world and that should tell you something because im really opinionated… i dont believe in this whole court of public opinion stuff… but that should let you know how unhappy I am.

I’ve taken 2 articles of clothing there and both times they did a poor job. I’m done with this place.
I took a Goose Down coat to be dry cleaned. When I got it back, it was clear they’d put it in the washing machine. The fur on the interior of the hood was mangled and matted like an old teddy bear. The pockets were full of lint, and the ink on the tag that read DRY CLEAN ONLY was smeared. – All clear indications that the coat was washed. I explained that, showed them the hood and all they could offer was to ‘dry clean’ it again. Dry cleaning isn;t going to bring back the integrity of the fur, what they should have done was offer to reline the hood.
On another occasion, I took a pleated dress for which they charged three times as much because they said the pleats were difficult. I gladly paid the extra money thinking it was worth it because it’d be done right. –WRONG I picked up the dress and all the pleats were going in different directions, why the extra cost if you can’t do it right? They pressed it again, and the pleats were still messed up, which is why I don’t go there anymore.

I have been coming here for a year and a half. This shop is in between my apartment and office so it has been the perfect spot to drop off Laundry. Last week i got laundry back and there was what looked like ink all over my items. Keep in mind there were no pants in this load so i did not leave a pen in my pants or something. It was ALL OVER new sheets and towels. Not just small spots, but everything is ruined. The first time i went in, they sent it back to try and fix which i knew would not work. Then i came back and they said I had to talk to a manager (who leaves at 3 pm btw). I finally went in this morning to pick it up and i ASKED for my money back and they had to call to get approval.
I dealt with two people, whom neither said im sorry or apologized in any sort of way. When you are dealing with a consistent customer and you ruin atleast $ 100 worth of laundry, you would think that maybe you’d ATLEAST apologize to try and salvage some sort of business.
This is not the first time this has happened with them, but its never been this severe, so I gave them multiple chances. Their customer service will keep me from even coming back to use their tailoring services, which are pretty good.
What a bummer.

I have seriously never experienced better dry cleaning in my life. I ripped my all time favorite vintage dress with a repeating pattern of wagons and wagon wheels all over it, and they were able to make it look ALMOST as though the horrendous injury never happened. (Stupid cat!) Once, they returned a dress with a stain still on it. I pointed it out and they took it right back, free of charge. They are timely with returning articles and they always do an amazing job. I’m sad that I’ve moved so far away from Gretsch Cleaners! They seem to be irreplaceable.

DO NOT TAKE YOUR CLOTHES HERE EVER
They have ruined two of my shirts. The first shirt, which was silk, was returned to me with an iron mark on it, the lady just pointed to the warning sign on the wall and said there’s nothing she can do about it. Gave them the benefit of the doubt, so took another shirt there and it came back with a bunch of dark brown spots all over the shirt. I kicked up a big fuss this time and tried to complain to the manager but he refused to talk to me!
They ruined two of my shirts and accepted no responsibility. The staff are generally rude too, especially the manager, he doesn’t care about any of his customers. We spent a lot of money at dry cleaners and have taken our business elsewhere.
Manager — You need to learn how to run your business. You will continue to lose customers.

This business is absolutely awful. They have horrible management, and lose items. I had a dress belt lost and the girl who originally did my transaction said she would call to have them find it. (They send out to various places in LI City… be warned). After no response of finding my belt I went in after work. This time it was a different girl, she was very nice and said she would call again. They brought in belts for me to look at yet none of them were mine. Where is this belt? And why are there this many belts lost? It has now been 2 weeks and they still cannot locate this belt. I went back and the girl was arguing with me through the closed door. I finally had to yell at her and say, «you lost my item I demand you open this door and we sort this out.» She acted as if she had never seen me before and as if it wasn’t her problem, when she was the one who entered my items into the system for cleaning. This place is terrible, I will never go back and if they still can’t find my belt I am demanding a full refund. Also, they did a horrible job on my pin tuck pleated skirt.

Failed to produce my items for 3 weeks despite numerous calls and visits. When I finally confronted the owner in person, my clothes were found immediately and unwashed. The final straw was automatically billing my credit card for not washing my items. Beware. Terrible service.

I really tried to keep giving them my business but this week was the last straw. They were convenient for me because they are open on Sundays and I could find a parking space. After having to have them redo pressing so many times because they put «random creases» in my seasonless wool suit pants and jackets, as well as my silk blouses, when my boyfriend took our stuff over there this past Sunday at 4:05 pm, and tried to pick up his laundered shirts that were there, he was told by the two girls sitting behind the counter that they couldn’t help him because they had just closed. They said they were closing an hour early because it was Mother’s Day. Yes-​THEY REFUSED TO SERVE HIM EVEN THOUGH THEY WERE STILL HANGING AROUND! I will take our hundreds of dollars worth of dry cleaning business back to Diaz cleaners on Driggs and South 4^th. No parking but they are pleasant and do a professional job!

warning!!!
that fact that i have to give any star at all pains me!
never ever ever go here!!!
you would be better off throwing your clothes away! my clothes came back completely destroyed and not wearable. very simple dry cleaning job.
lets not forget to mention that they forced me to repair (and of course charged me for it) anything wrong like a button that was coming slightly loose.
don’t let the fancy façade fool you… they should have a sign outside that says over promise, under deliver. run away!