Enterprise Rent-A-Car

I’ve been coming to this enterprise for quite some time now. The staff here is great. Devon does a great job with her people, and you can see it by how happy they all are to see you. Everytime I go there everyone is super attentive like I’m the only customer in there. They have a great selection of cars, way better then the enterprise down the road on Jefferson in Newport news. I definitely recommend I’m this spot, and will continue doing business with them for as long as m in the area. Keep up the great work!!!

The Williamsburg Enterprise location is really outstanding in so many ways.
You are treated like a real person.
You have the feeling that this is a stand alone business and that they really care about your business.
I have rented cars seven or eight times from thjis office and each time I was made to feel that I was important.
The personal touch that you rarely find anymore is very important to making a customer a client.
I cannot say enough positive things about your staff, they are top notch.
The reason THAT I GAVE THEM FOUR STARS INSTEAD OF FIVE, is a problem not of their making, but a problem, never the less.
They have a very limited number of vehicles to work with and often, at least for me, You cannot get the type of automobile you would prefer.
I am a tall man and I really require a full size car.
The last two rentals have been smaller cars and that has been a problem for me.
I do not blame the office as they did everything they could to satisfy my needs.
I will continue to rent from this location and I know that they will try their best to make my rental experience a good one.
You have a very good office in Williamsburg.
Vernon Randle

Absolutely terrible service through and through!
My insurance company set me up with a rental car through this Enterprise branch location. Had I of known the the inconvenience I was being set up for I would of chosen a branch location 2 hours away to not have to deal with these folks!
Make sure you sign up for their insurance policy if you do have to rent a car with them, because their initial walk over of the vehicle is haphazard and careless. They DO NOT have your best interest in mind. When you return your vehicle make sure that the agenda does the same haphazard and careless walk over with you or else they will automatically charge you your deductible with out notifying you.
If you do choose to file a claim be prepared for the long haul (over a month after initially renting the vehicle and I am STILL dealing with the claims department). Once age be prepared to deal with people who don’t have your best interest in mind and give you the run around.
Over all I would absolutely NOT recommend this branch to even my worst enemy! Do NOT rent with them unless you have lots of cash to just throw around and don’t care about customer service.
Lastly, the manager of the branch went on leave and neglected to let anyone know of my situation; mind you I called them just about every other day because that is the only way to get any sort of answer from them. So I had to explain the entire lengthly situation all over again to another manager, who still didn’t know what to do!
DO NOT RENT CARS FROM THIS BRANCH IF IT IS THE LAST THING YOU DO!

Very helpful when we unexpectedly broke down while traveling through. Staff went out of their way to help is get a car at a price we could handle.