Enterprise Rent-A-Car

Frank is AMAZING. My boyfriend and I were taking a complicated trip from Wilkes-​Barre back to Hoboken… and we ended up unexpectedly driving through a massive snowstorm that extended our trip. When it became clear that our timeline for the drop off had changed, we called Frank and he was unbelievably helpful. As it was a Saturday and the Wilkes-​Barre location was closing at noon (partly because of the storm, I think) he even gave me his cellphone number in case we ran into any trouble later in the day.
Excellent customer service and and overall nice guy. We didn’t have a whole lot of interaction with the other employees there, but Frank is definitely a star.

Service was without flaw and the associates answered all of my worrisome inquiries without letting on that they are likely asked all of the same dumb questions fifty times per day.
When your car gets smashed and you temporarily hate the world, having your ass kissed, your decisions made for you and your every whim catered to is a pretty good way to ease into the cool-​down period.
Thanks guys.

I frequently rent vehicles for personal use (typically 4+ days monthly) and occasionally for business from this branch of Enterprise. I’ve had positive interactions with various agents but have had consistently poor service from the assistant manager, Josh. I rented a vehicle last week and had yet another incident with Josh regarding him messing up my pick-​up time and location. I mentioned to an employee how displeased I was with Josh and that I was going to file a complaint, and I was told the complaint would affect the whole branch’s corporate review. I was floored by this statement! More value is placed on their commission payouts than their customers?
I later received a voicemail from Josh. He did NOT offer an apology, but he was sure to mention they want to keep getting my money and not affect our business relationship. I understand that they are running a business, but to keep revenue up you have to satisfy your customers, especially those who have been loyal customers. Knowing that I’m not valued as a customer means I will no longer rent from Enterprise-​ever.
In the past I have dealt with Kildare, who has been moved to the Motor World branch. I will no longer be giving my business to Enterprise but if you must, I would suggest the Motor World branch over this one.