Arrowhead Water

Growing up in an age where service is everything, and saving money is even better. My business recently made the change from our previous water delivery service to Arrowhead water, I was so proud I was saving the company 20.00 a month, yay me! I didn’t realize how true the last words of our former delivery guy would be as he said «Good Luck!»
That was before we went through 3 broken water coolers, one was boiling the water, crazy to see a bottle of water bubbling on those cooler towers. Then we really didn’t like the flavor of the water, well that’s because there drinking water tastes worse then tap water! We switched to their spring water, much better but now I’m only saving the company 10.00 a month and it’s only been 3 weeks since we switched. I was still routing for them, you know things always screw up in the beginning… right?!
Now my office drinks lots of water (were all on some form of WW) and I hadn’t realized our previous service would check in on us every week and give us more of their drinking water if needed. So I called customer service… waited 15 mins to reach a live person, why is it so hard to get a real person who knows what they are talking about lately (well that’s a whole other topic). Finally reach a lady and she says it’s going to be two days until they can get someone out to us with water, WHAT??? Why two days, well fine we went two days which is not an easy task (we go through about a bottle a day between 7 – 10 people.)
So day two rolls around and nothing in the morning… afternoon I call the company and oh they are behind and can’t get to us until the next afternoon.
At this point I called our old company back Thank you Alhambra!!! Then I called Arrowhead and canceled our account, this way when they tried to «save» us I could say we already started our old service up. In an instant gratification society some times CUSTOMER SERVICE out ways the Savings. and in this case it did just that. Now our guy is back no problems with our water or our system and when he almost couldn’t make it to start our service back up he offered to bring us two cases of free water so we wouldn’t be without (they were out of water coolers). Good Service is everything!!!