Regal Plaza Beach Resort

First– I understood when I booked the hotel that there was a charge of one night for cancelling, or even modifying, a reservation– which seemed a bit ridiculous but I figured whatever, I’m definitely going. However, less than a week after booking my room I ended up rescuing a shelter puppy– so now I need a pet friendly hotel– which this place is not. So– the reservation isn’t until the last weekend in September and I JUST booked it, and it’s not that I don’t want to stay there– it’s that they won’t allow any dogs, which again isn’t unusual. My first thought was to just bring the dog and let them kick me out if I’m going to get penalized anyway, but I decided to do the right thing and try to work with them, since again, I just made this reservation and it’s five weeks away.
I have stayed at at least twenty different hotels in Wildwood, and traveled all over the country– and have never had to deal with a cancellation policy as strict as this. Not to mention when I tried to get some reasoning from the manager she was extremely rude, and would not let me speak to her boss.
They did work with me slightly and «only» charged me $ 50– but I still find this completely ridiculous– it’s a BLATANT MONEY GRAB. So this tells me a lot about this hotel– 1– they don’t care about customer service, 2– they don’t care about repeat customers, 3– they most likely nickel and dime people for everything, and 4– it’s probably not a good place if they are that hard up for money that they charge you to cancel a room five weeks in advance after just booking it.
I am most irritated and surprised that a hospitality business, which depends on word of mouth and repeat business, would rather make $ 50 than have me stay at their hotel in the future– this makes absolutely NO business sense!
In conclusion, unless you are sure (and who can be?) that you will not have an emergency or any life situation come up and prevent you from honoring your reservation– even when you are able to give the hotel five weeks notice– DO NOT BOOK THE REGAL PLAZA HOTEL!!!

Where do I start. I always look for the silver lining in all things, so, let me start there:
Great clean shower and hot water pressure, if you take your shower after 7:00pm or 9:30am
Great location on the beach!!! Not packed with people because there is a private beach directly in front of it and if you sit on the outskirt of that beach you are not on top of one another.
Great restaurant, Jamaica Me Hungry. Every meal was delicious and staff very efficient and friendly. Décor was colorful, with a Jamaican influence. They need to influence the cleaning staff and the front desk women with the friendliness.
Bed comfortable.
Kitchen clean and frig large and clean.
Pool water clear.
Parking ample.
Views adequate from southern and northern rooms.
Not so silver lining:
Rooms smell terrible. I understand the humidity thing, but, they should invest in dehumidifiers. All drawers and cabinets stink. Came home with all of our clothes smelling like mildew, even my pillow. Even, after we sprayed Febreze Fabric Spray on everything
Sheets and bedspread were stiff and scratchy.
Breeze door filthy with sand. I had to wipe down after housekeeper ignored for 2 days.
Vents in bathroom and kitchen dusty and dirty.
Common areas were disgusting. I am going to try to post some of the pictures, on their site.
Pile up of garbage behind back stairs. (leaves, cups, balls, napkins) This may be because there is almost no way to get to it, but, if they hired a leave sucker, they would be able to remove that junk. It looked like is could be a rodents paradise.
Debris on stairs that was never swept the whole week. (matchsticks, hair, tumble weed etc.)
Overflowing, smelly dumpster, right near the pool entry, with liquid oozing out of the bottom of it that you had to jump over, or track it back to your room.
Pool walls dirty which is not to pleasant when you are swimming in the pool. It emits a darkness in those areas. I went in it once and couldn’t handle it any longer.
Tables and chairs at pool filthy. I don’t mean from previous guests. Filthy from not been cleaned at least once a week or more. Seagull poop on top of them.
And last but not least, and army of ants in the outside grilling area.
So, if you feel like cleaning your room and surrounding area, and don’t mind the smell of mildew and disgusting common areas, book this room. Although the condos next door are beautiful and anyone would love to stay at them, they are very expensive. We have stayed at many hotels in Wildwood Crest and couldn’t get into our favorite because we booked too late, but, this one comes in last as far as cleanliness go. We are booking the condo we stayed at 4 years ago, but some others that we found clean and updated were, El Coronado and the Regis Hotel. More expensive but worth the money.

Great location but that’s about all this place offers. The rooms are old and appear very clean but there is a smell at times. The staff is moody (ranging from very pleasant to not even looking at you) and the prices are a bit steep. My family and I have stayed here a couple of times and it’s passable. If you want your hotel experience to be part of the vacation itself, this is not the place to stay. Next door there are condominiums to rent and a newly renovated hotel that will run you at least 300/​night.