Inland Urgent Care

Giving them one star because I couldn’t give them a zero. My dad is 88 years old and I brought him in because his primary had no appointment available today. I rushed him in and didn’t even ask him if he had enough for his copay, but he has insurance. They refused to see him at the urgent care because he didn’t have enough money for his copay. REALLY he has insurance they will pay his visit, and I asked if they could just bill him for the copay, but they still refused to see him. Unbelievable…
I will now drive him to an ATM and take him to another urgent care, because you don’t care about your patients welfare.

Do not recommend. Go somewhere else. Poor physician assistants. Rush you through. Don’t listen to your problem. Don’t look at your vital signs because the nurse assistant Handed me my discharge paperwork then took my blood pressure, pulse and temperature. Was told there was nothing wrong with me and I was not in pain. Two days later had surgery because I did actually have a problem that was causing pain and needed surgery to correct.

Came in today for a gout flare up that I get on occasion. Been here several times but today was the only day that really stood out for me.
The minute my hubby and I walked in, we were greeted by two cheery, lovely women at the front desk. Chelsea (who I thought looked like a younger version of Carrie Underwood — lol) and Jackie! Both were incredibly, genuinely sweet and I can tell loved what they do. Which is hard to see these days.
I totally dreaded waking up on a Sunday and going to urgent care, but these girls made it less painful! The doctor, Jay P. Lee was awesome as well.
Thanks guys for today and keep up the great work! Not that I’m looking forward to coming back to see you but when I have to, I hope you guys will be there! Happy Holidays!
Mimi Nguyen

This is the second time this year I’ve visited this urgent care. My last visit was a typical experience, about an hour wait, decent staff experience. But tonight I went in due to a laceration I thought might need a few stitches. I had a five-​star experience from the moment I walked in. The receptionist was friendly, greeted me with a smile and hello as soon as I walked in. Answered my questions and quickly processed my insurance information. I waited less than 15 minutes to be seen. (There were only two people ahead of me as far as I could tell.) the MA and provider I saw both were friendly and funny. Forty-​five minutes from the time I walked in, I was stitched up and back in my car on my way home. If I had a need to visit an urgent care, I would come here again.

I’ve been here twice. I’m an ICU nurse myself and know better than to go a third time. The PA on staff saw me both times. The first time he prescribed antibiotics for what he diagnosed as a common cold, which no one should ever do. I went in because I thought it was flu. He told me the flu hadn’t gotten to that area yet (it was on the east coast), so I went to Temecula’s urgent care and they flu swabbed and I had Influenza B. The second time I went in for three leg wounds. He didn’t even get within 4 feet of me to assess the wounds and prescribed an antibiotic from the doorway, because he thought it was an infected follicle. Wrong. The 3 wounds never got better so I went to a doctor who said it was poison oak and to just do home remedies and not take the antibiotic and to never see that PA again. The antibiotic was Clinda 300 mg twice a day and didn’t say for how many days. He ordered a bottle of 40 pills!!! That would mean to take the antibiotic for 20 days which is a huge no-​no! Thank goodness I know better than to take an antibiotic like that for 20 days. This PA is not careful at all. I called the urgent care to clarify my prescription and no one would answer the phone. So I’ve had two rounds of antibiotics which were completely unnecessary. I’m never going here again. Two stars because this place is literally two minutes from my house so I like the location. But clearly their providers do not give you decent time to assess and prescribe correctly.

I have taken my son to the office in Wildomar and the office in Temecula off of Rancho Cal. Rd. I have had a great experience at both places. My son is only two and they were great with him. I am so glad they take my insurance.

I’m only giving this place one star because the physicians truly do care, however, the staff (up front who check you in) do not realize the importance of patient privacy. One of the girls, Brittney, basically yelled my social security number out loud in a room filled with about 7 people. After the first three numbers were said aloud, she realized she should lower her voice, yet that didn’t help. She then proceeded to tell the insurance agent over the phone «I said that pretty loud,» so, because of her negligence I will not be going here ever again.

Slowest place in the valley! Call and ask before sitting in waiting room for hours!

Great care, completely made my 3 year old feel safe! Great job! I’ll be back!

Avoid this place Staff very rude! Staff is lacking knowledge of procedures. Had to drive another urgent care because their medication was expired. Wait time was about 35min with no one in lobby!

There are a number of issues with this Urgent Care, which I have now used myself, as well as having been here with my husband and my mother. They are the only Urgent Care open during certain weekend hours, and they are aware of this. When I went to the Menifee location a couple of Saturday’s ago, I was told there was only one person in line ahead of me at the moment in Wildomar, so I trekked over there to find 5 waiting patients, several who had been there for hours (so the information relayed was not accurate, and caused me a further delay).
I was there for nearly 2 hours with horrible hives and a rash on my entire body, before I was called up for what I thought was entry into care, I was told by the young lady at the front desk she couldn’t verify my insurance. She could find my husband in «the system,» but not me. Turns out she was looking in the wrong place, but she would not budge. We have had insurance with the same company for nearly 4 years, and prior to that for 16 years with another company – I’ve used it a handful of times, and there you have it. Cash only, I was told. I told her she must be doing something wrong, because here I was with a card, I HAVE insurance, this is my husband in the system, and clearly I will be covered, yada yada, and she just looked at me sweetly and blankly and said, «you’ll have to pay cash.» Luckily I HAD cash to pay with, because they also do not accept checks. What if I didn’t have enough cash on hand that weekend?
When I went back to sit down and wait for another hour, several grumbles went through the crowd saying this had happened to them before at this same center. After I called my insurance carrier the following Monday to verify that she should have been able to confirm my insurance, I began to wonder if this is a scam for them force the onus of collecting payment from insurance back onto the patient. They are, in essence, using OUR money.
The doctor was OK, although to examine my rash he basically told me to drop «trou,» as I wasn’t even given a paper gown. He barely got within 2 feet of me, and with some urging he prescribed a cortisone shot and prednisone. The dosage of prednisone I was given was pretty outrageous. 60 mg. for a 120 pound adult. BTW, they did not weigh me. I was also told to take 20 mg. every 8 hours, which is a sure-​fired way to keep you up all night, as anyone who has taken prednisone can attest to. After about 48 hours of crazy heart-​rates and no sleep, my dermatologist got me in and immediately fixed the dosage.
Meanwhile, I have called and tried to speak with someone about their verification. I have left two messages without a call back.
The positives: The doctor DID provide me with instant relief from the pain and discomfort. The nurse was VERY nice and gave a very gentle shot, as I’m extremely needle-​phobic. She alone earned at least one star. The fees seemed reasonable.
The negatives: Clearly incompetent insurance verification procedures, seems they have a pattern of forcing payment up front. Dosage was higher than any I’ve heard for a comparable issue and my height and weight and caused me keen discomfort. Examination felt perfunctory and less than caring. The waiting area had no disinfecting products or even Kleenex. The areas did not appear as clean to me as I would have expected. There was no ability to do a skin scrape or some basic examining procedures.

The hospital staff is very good, all around good effort and knowledge. But their pis system was down and did not accept cards… Lucky I carry CASH! Others not so happy!
Doc was very knowledgable and pleasant, The offices were clean organized.

Excellent. Very professional, timely and efficient. 4 stitches in hand. In and out in about one hour

I brought my 15 month old son in 2 days ago and sat for 2 hours, I went to my car to grab a couple things and ended up locked out and they had already forward the calls to voice mail and they still had 30 minuets until they closed. I knocked on the door and no one would answer. I went back for myself today and sat for over 3 hours. Patients would leave and it would still take 30 to 45 minuets for them to call back another person. I came here all the time when I first moved here and they were great but I won’t be going back. Other then being slow the staff is always nice and are very good with my son but I could go to the hospital across the street and be done in an hour.

Will not return to this Urgent care again. Was misdiagnosed in January when I had a severe case of poison oak. Then I brought my little girl here because she had a severely smashed finger. We had Dr. Taun Nguyen, who barely looked at it, offered up multiple treatment options and then didn’t want to follow through on actually doing the procedure. He had no tact with children or any kind of concern for the fact that she was only 5 years old and was in a lot of pain and extremely scared. Don’t take your children here!