We have been with Cricket since nearly the beginning. Every once in awhile we get dropped calls. And since we do not travel that much it was not that important that the phone work in other cities. I pay 45 bucks for unlimited long distance and local, voicemail, and caller id. It works for me and is really inexpensive for how many minutes I use. Its a basic phone and its ok. Lately, I am not impressed with the service. So I changed my rating.