Block Advisor

I am an H& R Block employee using the secured Mastercard and I cannot recommend this to any of our clients nor am I pleased with the service. I have spent literary 2 hours trying to talk to a human being. I phoned the number on the back of my card to get customer service. My issue is that there is an unknown charge on my account. In addition, my card is blocked for Do Not Honor transactions made by the Hilton Hotel; on ⁹⁄₂₂. As of ⁹⁄₂₇ they are still there. So I phoned the number to listen to a robot, entered my card number and I had a menu that didnt have any option to talk to a human. I eventually pressed 0 and was told by the robot voice that I would be transferred. The phone hung up! We did this 3 times. On the final attempt I was told by a human to call 18 004 237 503. after a long wait i was transferred to someone who could help me, this transfer took me back to 8 663 171 693. This is the number on the back of my card. Again robot voice. NO option to talk to a human. Phoned 18 004 237 503 again and was told that I needed to phone the 663 171 693 number. Again no luck.
I then googled HR Block Bank and asked for a representative, I was on hold for 17 minutes, no answer.
This is ridiculous. Terrible service, terrible product!