Best Cabs

Booked an 0800 pickup the night before. I got a call from the driver at 0803 saying he just got dispatched and was on his way…15−20 minutes out. I got an Über 8 minutes later. It is because of shitty customer service like this (by cab dispatchers mainly) why cabs won’t exist in the not so distant future. Amazing.

Past couple days I have used best cab. Yesterday I called best cab to pick me up at scotsman inn, the guy constantly called asking me for directions, he was not fqmilar with wichita but yet works as a cab driver so I was late to work. Today I call abc cab service I dont think they ever showed up si I called best cab give the lady my info and the address it was 6:11 when I called by 7 I needed to be at work. About 6:35 I call to see hiw long the wait will be because there was a best cab outside and she said it will be 30 min ti a hr. My bf went and talk to the guy outside and the guy was driping a black male off and claims to be picking someone up well the best cab driver never left so my assumption was thqt he probably got comfortable with someone in the room. Anyways its 7:15 I call best cab again ask the lady how much longer will it take she said she is still trying to get someone to come out my way. Irritating as hell that for the second day im late to work not to mention these people dont let né tell them the way to go and trys to take the longest route possible. This cab service needs to be closed down. When I get a car I may just try to outdo thier company by opening one and getting professional people and not people who look like they have been living on the streets r doing drugs if I cant resist it I will never call this cab r abc and advice u shouldnt either.

More like Worst Cabs Inc. I arrived in Topeka using a Grey Hound bus, that part of my trip was quite pleasant. I called them at 11am to say I needed a cab at 12:10. I had 2 calls with dispatch after that; 12:20 and 12:35. Each time I was assured I was next in line and it would only be a couple of minutes. At 12:50 I called ABC cab because I was sick of waiting. ABC picked me up and dropped me off at my location 20 minutes before Best (Worst) Cabs Inc even showed up to the bus station. When the cab driver called me to say he had finally arrived, I told him I was sick of waiting, he shared a couple of expletives and then promptly hung up.
Please do not use this company. They are unprofessional, unreliable and all around unpleasant.

Last two times I called them their phone line was busy and when I finally connected, I was on hold for 45 minutes without ever talking to a person… If I could rate them a Zero I would…

Horrible! Don’t use this company. We took a cab to dinner last night. When we called for the cab to take us to dinner, the knew were we were going just by the name of the restaurant. When we tried to get picked up, they needed us to give them the exact address. When I said I didn’t know, the dispatcher was rude then hung up on me. We had to call 4 times just to get a ride home! They are only best at being the worst!

I have used this service twice. Once from the airport to my apartment & once from the apartment to airport. Both were breeze rides. The cabs are gps equipped, so you just need to tell them the address & they will get there without any further directions. They also have square based credit card terminals that are easy to pay with.
The driver was prompt both the times, reaching my
apartment 10 mins before the scheduled pick up time.
Would have given 5 stars if the cabs were a bit more cleaner & the dispatch more friendly.
But all in all good timely service from point a to point b.

One of the worst dispatchers I’ve ever talk to seem like I just put him out to take my cab request. And figure out that you have an hour wait. Or a cab in Wichita Kansas I find it rather ridiculous. Crybabies. Seems like you need more Über drivers. Shows you’ve either got a rating of the only two stars

They called back but abc got there faster and gone by time they responded 4 different times I call both just to see who can make it on a lock out and abc came within 15 – 20 everytime

Wish I could give it 0 stars. Cab never came. They never apologized. Our hotel manager was kind enough to give us a lift to the airport. If not, we would have missed our flight. Best cab? Psshh! They should change their name to Never Show Up Cab.

I think cab companies are one of those categories people only review when they get bad service, so here’s me playing the contrarian again:
I needed a ride to the airport at Stupid Early O’Clock. They arrived within 15 minutes of me calling. I was waiting for them outside, as my apartment is gated. The dude helped me put my bags into the van, then drove me to the airport. From 96 and Woodlawn, Google thinks it’s faster to go 96−135N-235S-Kellogg, but we went 96−135S-Kellogg. The difference is negligible, I’m sure.
I arrived at the airport when I needed to, and I would use Best Cabs again.

Best Cabs is the WORST. Apparently their policy is to not take reservations at bars. When I called on NYE at 1220pm to make a reservation for 130am at a bar, they told me they would be there. They didn’t show up & I called back, they told me they didn’t have my reservation & at bars are against policy. They said they could send a cab & I asked for a time estimate, the response was I don’t know. I called back the next morning the man who took my reservation answered. He said that they don’t take reservations at bars, but on NYE they typically do. He said it was in the books when he left & he didn’t know what happened. I spoke w/​the manager this morning, he gave me attitude too saying it’s against policy, he didn’t know who told me that I had a reservation & MAYBE I had called the wrong Co (too bad it’s all in my call log as the same number) I had called the wrong Co Best (Worst) Cabs. I never once received an apology. Take a customer service class ppl, be a reliable Co, what people expects from their cab Co